IT Specialist

Smarsh, Inc.; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Smarsh, a leader in digital communication risk management, is seeking an IT Specialist in London. This full-time hybrid role requires expertise in macOS and Windows, along with strong customer service skills. You will be responsible for troubleshooting IT issues and supporting various departments, making a significant impact in a dynamic environment.

Benefits

Competitive salary and company bonus

Strong maternity and paternity scheme

Workplace pension scheme

Take what you need holiday package

Private medical insurance

Dental plan

Group life assurance

Group income protection

Employee assistance programme

Monthly wellness allowance

Adoption assistance

Stock options

Qualifications

• Minimum of 2 years of experience with help desk assistance.
• Demonstrated experience with troubleshooting various computer-related issues.
• Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams.

Responsibilities

• Provide first-line response to internal customers requiring assistance with IT issues.
• Troubleshoot and manage mission-critical business solutions.
• Create and manage Active Directory accounts for corporate users & systems.

Skills

Customer Service

Troubleshooting

Technical Support

Remote Support

Education

Bachelor's degree

Tools

macOS

Windows

Office 365

MS Teams

JAMF

Active Directory

Jira

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams.

This is a full-time hybrid position working out of our London, Canary Wharf, office.

How will you contribute?

• Provide first-line response to internal customers requiring assistance with IT issues.
• Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system.
• Track and own issues to resolution and updating the service management system.
• Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions.
• Create and manage Active Directory accounts for corporate users & systems.
• Maintain desktops, laptops and tablets including both hardware and software.
• Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment.
• Create, maintain and delete Active Directory accounts for corporate users & systems.
• Take ownership of macOS/iOS environments, lead administration via Jamf Cloud.
• Perform other ad-hoc projects or tasks as assigned.
• Other duties as assigned.

What will you bring?

• Bachelor's degree is preferred.
• A minimum of 2 years of experience with help desk assistance
• Demonstrated experience with troubleshooting various computer-related issues.
• Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support
• Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams
• Or equivalent combination of education and experience.

What do we offer?

• We value our people and offer a competitive salary along with company bonus
• Strong maternity and paternity scheme
• A workplace pension scheme
• Take what you need holiday package
• Private medical insurance
• Dental plan
• Group life assurance
• Group income protection
• Employee assistance programme
• A monthly wellness allowance
• Adoption assistance
• Stock options

Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.