Technical Support Specialist (ICT_TECH TD_2025_29)

WTW; Reigate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance industry is seeking a Technical Support Specialist in Reigate. The role involves providing expert technical support, collaborating on product improvements, and participating in an on-call rotation. Ideal for those with strong troubleshooting skills and a passion for enhancing user experience.

Responsibilities

• Provide high-quality complex technical support to clients.
• Utilize troubleshooting skills to identify and recommend resolutions.
• Collaborate with Product & Engineering Leadership for enhancements.

Job description

Technical Support Specialist (ICT_TECH TD_2025_29)

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Job Responsibilities

• Act as a Subject Matter Expert to provide high-quality complex technical support to clients.
• Utilize troubleshooting skills, experience, and technical knowledge to identify and recommend resolutions to issues.
• Escalate customer issues as necessary and ensure timely delivery of fixes and solutions.
• Contribute feedback, insights, and suggestions to identify product improvements aimed at reducing support costs and increasing client satisfaction.
• Collaborate with the Product & Engineering Leadership team to identify application enhancements that improve user experience and support processes.
• Engage in problem and knowledge management activities for our products.
• Participate in an on-call rotation to support critical issues.

Additional Details

Seniority level: Associate

Employment type: Full-time

Job function: Administrative

Industry: Insurance

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