IT Specialist

Bradford College; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bradford College is seeking an IT Specialist to provide on-site technical support for staff and students. This role involves installing hardware and software, troubleshooting technical issues, and ensuring a positive user experience. Ideal candidates should be dedicated to quality and inclusion, with a commitment to transforming students' lives.

Benefits

Generous annual leave entitlement – 30 days plus bank holidays

Local government pension scheme with 18% employer contribution

Free sports and gym facilities

Wellbeing initiatives

Employee assistance and mental health support

Access to retail, travel, leisure, and dining discounts

Modern campus near public transport in Bradford city center

Qualifications

• GCSE 4 – 9 or equivalent Level 2 qualification in Maths.
• GCSE 4 – 9 or equivalent Level 2 qualification in English.
• IT-related qualification or equivalent experience.

Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot basic network problems and diagnose hardware/software faults.
• Support setup and resolve issues for users.

Skills

PC support

Microsoft Office

Troubleshooting

Education

GCSEs in Maths

GCSEs in English

IT-related qualification

Job description

We are seeking an IT Specialist to join our friendly, customer-focused IT and Audio-Visual department.

As an IT Specialist, you will be the face of the IT team, providing on-site technical support to Bradford College students and staff. This will include supporting and troubleshooting laptops, PCs, tablets, phones, and specialist software & hardware.

Please note that interviews for this role will take place on Thursday 10th July.

Responsibilities include:

• Install and configure computer hardware, operating systems, and applications
• Assist staff through face-to-face and phone support to set up systems and resolve issues
• Troubleshoot system and basic network problems, diagnosing and resolving hardware and software faults
• Replace parts as needed
• Create and update user guides, procedures, and reports
• Follow diagrams and instructions to repair faults and set up systems
• Support testing and deployment of new applications/technologies
• Set up and configure new user accounts
• Respond to support calls within agreed timeframes
• Work on tasks until completion or escalate appropriately
• Prioritize and manage support cases
• Maintain good relationships with staff and suppliers
• Provide cover for the IT Service Desk as needed

For the full job description and person specification, please click here.

For additional information and an overview of the role, please click here.

The Ideal Candidate

Our ideal candidate will be learner and quality-focused, committed to our vision of working together to transform lives. You should contribute to our journey to Outstanding, create a positive working and study environment, and embed Equity, Diversity & Inclusion within your core values.

We particularly encourage applications from female candidates, as this group is currently underrepresented within the department.

Education & Training

• GCSE 4 – 9 or equivalent Level 2 qualification in Maths or be prepared to pass a test before the interview; if appointed, achieve within an agreed timescale
• GCSE 4 – 9 or equivalent Level 2 qualification in English or be prepared to pass a test before the interview; if appointed, achieve within an agreed timescale
• IT-related qualification or equivalent experience

Experience

• Experience and knowledge of PC support, including Microsoft Office applications and desktop operating systems
• Experience in installing, maintaining, and repairing PCs
• Ability to explain technologies to non-technical users

For an informal discussion about the role, please contact Neil Blackwell, IT Specialist Manager, at [e-mail].

We reserve the right to close this vacancy early depending on application levels, so early application is advised.

About Bradford College

Our ambition is to transform learners' lives, help them aim higher, and support them to achieve their goals. Located in the heart of Bradford, we offer a wide range of courses at various levels, from undergraduate to postgraduate, professional qualifications, distance learning, and community courses.

We seek knowledgeable, passionate, and focused individuals who can inspire, motivate, and support learners and colleagues. With a can-do attitude and a desire for self-improvement, you could make a difference here.

Benefits of working at Bradford College

• Generous annual leave entitlement – 30 days plus bank holidays
• Additional college closure days, including a 2-week Christmas break
• Local government pension scheme with 18% employer contribution
• Annual salary reviews
• Opportunities for career progression (54% of vacancies are filled internally)
• Free sports and gym facilities
• Wellbeing initiatives and staff wellbeing space
• Employee assistance and mental health support
• Access to retail, travel, leisure, and dining discounts via benefits hub
• Green travel discounts and cycle-to-work scheme
• Access to Signature Spa treatments
• On-site dining, including the Grove restaurant
• Training and development opportunities
• Modern campus near public transport in Bradford city center

If you are driven to develop your skills, we offer in-house training, CPD, qualifications, and mentoring.

Bradford College is committed to diversity and inclusion, encouraging applications from underrepresented groups. This role is subject to an enhanced DBS check, references, health screening, and social media check, and is only open to those not barred from regulated activity involving children or vulnerable adults.