IT Solutions Technician Apprentice (Level 3) – Fast-Track IT Support

NETWORK RAIL; United Kingdom; On-site; Full time

Job description

Level 3 Information and Communications Technician Apprenticeship

Our 18‑month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on‑the‑job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.

Are you passionate about providing exceptional IT support and making a real difference to customers? We’re looking for a dedicated and proactive team member to join our Service Operations function.

If working as a team matters to you, you matter to us.

Applications for our 2026 Apprenticeships have now closed. You can register your interest to be notified when applications open for this programme in 2027.

Salary: £21,477

Start date: September 2026

What you’ll be doing

• Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
• Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity.
• Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
• Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework.
• Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records.
• Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption.
• Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.

Who you are matters

You must have at least 5 GCSEs level 9‑4 in Maths and English and IT or Computer Science.

We’re looking for driven go‑getters with the ability to communicate with people of all levels. You should be comfortable working as a team, able to adapt to different situations and can approach problems in a creative way.

What you’ll get out of it

Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria.

Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT.

Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development.