IT Site Lead

VANRATH; Belfast City District; Hybrid; GBP 48,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Flexible working

Job summary

VANRATH in Belfast is seeking a Desktop Support Manager to lead day-to-day End User Services, delivering high-quality support across all functions. You will oversee desktop support, end-user applications, mobile technologies and hardware, working to ITIL-aligned SLAs in a hybrid environment.

The role requires proven leadership in End User/Desktop Support, strong Windows, Active Directory and SCCM/App-V knowledge, and excellent stakeholder management.

Qualifications

• Proven leadership within End User / Desktop Support.
• Strong knowledge of Windows environments, Microsoft Office, Active Directory.
• Experience in large, fast-paced, business-critical organisations.
• Strong understanding of ITIL-aligned service management processes.
• Excellent stakeholder management, communication, and customer service skills.

Responsibilities

• Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
• Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
• Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
• Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
• Coordinate local technology projects, office support activities, and regional service delivery initiatives.

Skills

Leadership in End User/Desktop Support

Windows environments

Active Directory

ITIL/ITSM processes

Stakeholder management

Tools

SCCM

App-V

Job description

• Job Title: Desktop Support Manager
• Salary: £48,000-£55,000 - open to discussions based on experience
• Location: Belfast
• Contract: Permanent, full-time
• Work Pattern: Standard operational hours- hybrid working arrangements

Benefits:

• Competitive salary package
• Comprehensive health and well-being benefits
• Opportunities for professional development
• Flexible working arrangements

Join a globally recognised financial technology business at the forefront of digital transformation and enterprise infrastructure. Working within a collaborative engineering team, you'll gain exposure to modern desktop, cloud, and workplace technologies while supporting large-scale global operations in a fast-paced, innovative environment.

Key Responsibilities

• Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
• Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
• Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
• Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
• Coordinate local technology projects, office support activities, and regional service delivery initiatives.

Essential Experience & Skills

• Proven leadership experience within End User / Desktop Support environments.
• Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.
• Experience working in large, fast-paced, business-critical organisations.
• Strong understanding of ITIL-aligned service management processes.
• Excellent stakeholder management, communication, and customer service skills.

Desirable Experience

• Experience within financial services, investment banking, or trading environments.
• Exposure to front-office or broking user support.
• Experience with service automation and process improvement initiatives.
• Involvement in regional or global IT projects and technology rollouts.

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.