IT Services Leader: Strategy, Security & Delivery

Motability Foundation; Harlow; Hybrid; GBP 88,000 - 97,000; Full time

Benefits offered by this job

26 days annual leave, plus option to 5

Wellbeing day

Pension up to 20%, non-contributory 10

Life Assurance 4x salary

Private healthcare (BUPA)

employee assistance programme

EV charging & free parking

Learning and development opportunities

Job summary

The Motability Foundation invites applications for Head of IT Services. You will manage all IT services and drive our digital, data and technology strategy from a single-site in Harlow. The role focuses on Microsoft technologies and ensuring day-to-day operations continue while evolving to meet future challenges.

You will lead a team of 14 plus contract support, oversee infrastructure, security, supplier relationships, IT governance and budget management in a charity environment.

Qualifications

• Significant IT experience with strong Microsoft technologies (M365) and networking (LAN/WAN Cisco).
• Experience in IT infrastructure planning and development with capital projects and budgets.
• Knowledge of different software systems, architectures and compatibility requirements.
• Experience of managing suppliers and supplier relationships.
• Able to communicate and influence clearly, both verbally and in writing.
• Ability to motivate and develop a diverse team.
• Define, deliver and support strategic IT plans for the business.
• Experience working within a not-for-profit environment.
• Demonstrable IT change management leadership.
• Able to stay resilient and focused on the future state.

Responsibilities

• Oversee and direct development of IT infrastructure, applications, networks, security and telecoms.
• Ensure a robust IT business continuity plan as part of the overall strategy.
• Direct procurement of IT hardware, software and maintenance per policy.
• Ensure compliance with all IT policies and regulatory audits.
• Manage data exchange procedures with Scheme Partners and Government Agencies.
• Ensure licensing requirements for hardware and software are met.
• Oversee updates to hardware and software to stay within support and business needs.
• Ensure system and data security is continually tested against new threats.
• Build and deploy the IT roadmap aligned with Motability Foundation strategy.
• Support Executives in IT investment strategy reviews and future-proof planning.
• Lead IT opportunities and threats discussions with executives and stakeholders.
• Maintain project governance to initiate only supported projects.
• Deliver IT projects against timelines, deliverables and budgets.
• Design future IT organisational structure, roles and cost efficiency.
• Partner with business to deliver digital, data and technology solutions.
• Work with management, partners and suppliers to meet defined SLAs.
• Solicit and act on business feedback to improve IT service delivery.
• Lead, develop and motivate the internal IT team of 14 plus contract support.

Skills

Microsoft technologies (M365)

Networking (LAN/WAN Cisco)

IT infrastructure planning

Capital projects & budgeting

Software systems knowledge

Supplier management

Communication & influencing

Team leadership

IT policy & compliance

Not-for-profit experience

Change management

Resilience & future-state thinking

Education

IT degree or equivalent

MCSE/MCP certification

ITIL Foundation

BCP/DR planning experience

Tools

Virtualization technologies

Cloud Computing/SaaS

GDPR awareness

Job description

The Motability Foundation invites applications for Head of IT Services. You will manage all IT services and drive our digital, data and technology strategy from a single-site in Harlow. The role focuses on Microsoft technologies and ensuring day-to-day operations continue while evolving to meet future challenges.

You will lead a team of 14 plus contract support, oversee infrastructure, security, supplier relationships, IT governance and budget management in a charity environment.