Head of IT Services

Jobtailor

Harlow

On-site

GBP 90,000 - 130,000

Full time

4 days ago

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Job summary

Motability Foundation seeks an IT leader to drive its digital, data and technology strategy across applications, infrastructure and security. You will shape the IT roadmap, oversee a multidisciplinary team, and manage a £2m budget to deliver compliant, reliable services.

The role requires senior leadership, strong Microsoft 365 and networking expertise, and experience guiding large-scale IT change within a not-for-profit environment.

Qualifications

Significant IT experience with strong knowledge of Microsoft 365 and Networking (LAN/WAN Cisco).
Experience in IT infrastructure planning, capital projects and budgets.
Knowledge of various software systems, architectures and compatibility requirements.

Responsibilities

Lead and deliver the organisation's digital, data and technology strategy.
Oversee IT applications, infrastructure, networks, security and telecoms.
Ensure IT business continuity and regulatory compliance.

Skills

IT Leadership

Microsoft 365 (M365)

Networking (LAN/WAN Cisco)

Budget Management

Change Management

Education

IT degree or equivalent

ITIL Foundation (nice to have)

MCSE/MCP (nice to have)

Tools

ITIL

SaaS

Cloud/Virtualization

Job description

Manage all IT services for the Motability Foundation and deliver its digital, data and technology strategy
Oversee and direct development of IT applications, infrastructure, networks, security and telecoms
Ensure a robust IT business continuity plan and compliance with statutory, regulatory, hardware and software licensing requirements
Oversee procurement of IT hardware, software and maintenance
Manage hardware and software updates and continuously test system and data security
Build and deploy the IT roadmap aligned with the organisation’s digital, data and technology strategy
Support executives in reviewing long-term IT investment strategy and advise on emerging opportunities and threats
Maintain the structured project development methodology and ensure successful delivery of approved IT projects on time, within scope and budget
Design and implement a fit-for-purpose, cost-effective IT organisational structure
Partner with the business, senior management, Scheme Partners and suppliers to deliver IT services against SLAs
Gather business feedback and implement service improvements
Manage, develop and motivate an internal IT team of 14 plus contract support
Monitor performance against service-level targets and resolve problems rapidly
Recruit, train and develop employees while maintaining a safe and secure work environment
Delegate responsibility, empower employees and ensure accountability
Manage an IT budget of approximately £2 million
Prepare regular and ad-hoc reports for the Executive Team
Analyse problems, research solutions, present recommendations and approve IT purchase orders

Requirements

Significant IT experience including strong knowledge of Microsoft technologies (M365) and Networking (LAN/WAN Cisco technologies)
Experience in IT infrastructure planning and development and managing significant capital projects and budgets
Good knowledge of different software systems, client/service architectures and compatibility requirements
Experience managing suppliers and supplier relationships
Ability to communicate and influence clearly and persuasively, verbally and in writing
Ability to motivate and develop a diverse team
Ability to maintain a broad and long-term perspective of IT developments to influence forward planning
Ability to take ownership of and analyse problems, implementing practical solutions
Ability to maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies
Experience working within a not for profit environment
Demonstrable experience leading IT-related change management initiatives
Ability to remain resilient and focused on the future state
IT degree level (IT) or equivalent (nice to have)
MCSE/MCP certification (nice to have)
ITIL Foundation (nice to have)
Experience with virtualization technologies (nice to have)
Experience of BCP/DR planning, implementation and testing (nice to have)
Experience of Cloud Computing/SaaS (nice to have)
GDPR awareness (nice to have)

Core Competencies

Demonstrates expertise in managing IT services, infrastructure, and applications while ensuring compliance with regulatory requirements. Proven ability to lead teams, manage budgets, and implement strategic IT initiatives in a not-for-profit environment.

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