IT Services Delivery Manager

Acora One; Norwich; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Acora One is seeking a Professional Services Manager to lead the delivery of multi-disciplinary IT projects, including Microsoft Azure platform implementations and cyber security initiatives. You will manage client engagements, drive successful outcomes, and guide teams to meet SLAs, budgets, and quality standards.

As part of the management team, you’ll balance strategic vision with hands-on leadership, support pre-sales, and continually improve service offerings to help clients achieve their

Qualifications

• Strong understanding of ISO 9001 and ISO 27001 frameworks.
• Proven experience in a management or leadership role.
• Excellent time management and organisational skills.
• Proven track record of managing complex, client-facing projects and delivering successful outcomes.

Responsibilities

• Overall management of the delivery of Professional Services.
• Take responsibility for departmental time utilisation.
• Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction.
• Managing the capacity model and forecasting resource requirements.
• Data analysis and reporting on KPIs, resource, project status.
• Ensuring that departmental budgets are met.
• Acting as escalation point for team members or customer concerns relating to delivery of works.
• Provide regular training and support to develop the team’s skills.
• Represent the professional services function in client meetings and strategic reviews.
• Complete NCs and IOs relating to delivery of professional services.
• Complete monthly 1-1s and bi-annual career conversations.
• Manage department staffing levels, accounting for shift patterns and holidays.
• Liaise with other departments and managers to seek and implement company improvements.

Skills

Leadership

Project management

Time management

Customer focus

Analytical thinking

Tools

Microsoft 365

Azure

Azure Virtual Desktop

Firewall

Job description

Acora One is seeking a Professional Services Manager to lead the delivery of multi-disciplinary IT projects, including Microsoft Azure platform implementations and cyber security initiatives. You will manage client engagements, drive successful outcomes, and guide teams to meet SLAs, budgets, and quality standards.

As part of the management team, you’ll balance strategic vision with hands-on leadership, support pre-sales, and continually improve service offerings to help clients achieve their