Professional Services Lead: Cloud & Security Delivery

Acora; Norwich; On-site; GBP 65,000 - 90,000; Full time

Job summary

Acora is seeking a Professional Services Manager to lead the delivery of professional services across Azure, cybersecurity, and on‑premise initiatives. You will drive successful project outcomes, coordinate cross‑functional teams, and ensure on‑time, on‑budget delivery while aligning with SLAs and KPIs.

You will balance strategic vision with hands‑on leadership, supporting pre‑sales efforts, customer success, and continuous improvement of service offerings.

Qualifications

• Strong understanding of ISO 9001 and ISO 27001 frameworks.
• Proven experience in a management or leadership role.
• Excellent time management and organisational skills.
• Proven track record of managing complex, client‑facing projects and delivering successful outcomes.
• Extensive hands‑on experience with Microsoft desktop and server operating systems.
• Solid practical knowledge of firewalls, network switches, and IP networking.
• In‑depth experience with Microsoft 365 and Azure technologies, including Azure Virtual Desktop (AVD).
• Demonstrated experience in developing and implementing company policies and procedures.
• Strong leadership presence with the ability to inspire and guide teams.
• High level of commercial awareness and business acumen.
• Passion for delivering outstanding customer service.
• Highly organised with the ability to manage multiple priorities effectively.
• Proactive approach to problem‑solving with strong analytical skills.
• Demonstrated enthusiasm for IT and emerging technologies.
• Collaborative team player with the ability to build strong working relationships.

Responsibilities

• Overall management of the delivery of Professional Services
• Take responsibility for departmental time utilisation
• Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction
• Managing the capacity model and forecasting resource requirements
• Data analysis and reporting on KPIs, resource, project status
• Ensuring that departmental budgets are met
• Acting as escalation point for team members or customer concerns relating to delivery of works
• Provide regular training and support to develop the team’s skills
• Represent the professional services function in client meetings and strategic reviews
• Complete NCs and IOs relating to delivery of professional services
• Complete monthly 1-1s and bi-annual career conversations
• Manage department staffing levels, accounting for shift patterns and holidays
• Liaise with other departments and managers to seek and implement company improvements

Skills

ISO 9001

ISO 27001

Project leadership

Time management

Microsoft 365 & Azure

Networking basics

Customer service excellence

Strategic thinking

Job description

Acora is seeking a Professional Services Manager to lead the delivery of professional services across Azure, cybersecurity, and on‑premise initiatives. You will drive successful project outcomes, coordinate cross‑functional teams, and ensure on‑time, on‑budget delivery while aligning with SLAs and KPIs.

You will balance strategic vision with hands‑on leadership, supporting pre‑sales efforts, customer success, and continuous improvement of service offerings.