Delivery Manager - Cloud & Security Solutions

Acora Limited; Norwich; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Acora Limited is seeking a Professional Services Manager to lead the delivery of client projects across Microsoft Azure, on‑premise infrastructure upgrades, and cyber security initiatives. You will schedule, govern budgets, and ensure projects meet quality and KPI targets.

This role combines line management with technical leadership; you will mentor teams, drive service improvements, and collaborate with customers during pre-sales, delivery reviews, and strategic planning.

Qualifications

• Proven experience in a management or leadership role.
• Strong understanding of ISO 9001 and ISO 27001 frameworks.
• Excellent time management and organisational skills.
• Proven track record of managing complex, client-facing projects.
• Experience with Microsoft 365 and Azure technologies.

Responsibilities

• Overall management of the delivery of Professional Services.
• Take responsibility for departmental time utilisation.
• Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction.
• Managing the capacity model and forecasting resource requirements.
• Data analysis and reporting on KPIs, resource, project status.
• Ensuring that departmental budgets are met.
• Acting as escalation point for team members or client concerns relating to delivery of works.
• Provide regular training and support to develop the team’s skills.
• Represent the professional services function in client meetings and strategic reviews.
• Complete NCs and IOs relating to delivery of professional services.
• Complete monthly 1-1s and bi-annual career conversations.
• Manage department staffing levels, accounting for shift patterns and holidays.
• Liaise with other departments and managers to seek and implement company improvements

Skills

Leadership

Time management

Communication

Analytical

Problem solving

Team collaboration

Tools

Windows OS

Windows Server

Microsoft 365

Azure

Azure Virtual Desktop

Job description

Acora Limited is seeking a Professional Services Manager to lead the delivery of client projects across Microsoft Azure, on‑premise infrastructure upgrades, and cyber security initiatives. You will schedule, govern budgets, and ensure projects meet quality and KPI targets.

This role combines line management with technical leadership; you will mentor teams, drive service improvements, and collaborate with customers during pre-sales, delivery reviews, and strategic planning.