IT Service Support Engineer – Frontline Tech & Client Sites

Claritas Solutions Ltd; Wetherby; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance 25–29 days

Pension

Medical cover

Free parking

Job summary

Claritas Solutions Ltd in Wetherby is partnering with an established IT managed services provider to recruit a Service Support Engineer for the Service Support Team—the engine room of the technical operation.

You’ll be the first point of contact for clients, diagnosing and resolving faults, coordinating patching and upgrades, and managing tickets within SLAs. Travel to client sites and data centres is required, with ongoing knowledge-sharing and potential on-call duties.

Qualifications

• 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
• Experience diagnosing technical problems at 1st/2nd line level
• Foundation-level industry certification (Microsoft Fundamentals, ITIL Foundation, Fortinet Fundamentals)
• Experience using helpdesk or ticketing software
• Strong communication skills—explain technical issues clearly to non-technical people
• Commitment to first-class customer service
• Full, clean driving licence (site visits)

Responsibilities

• Act as first contact point for clients and diagnose/resolve faults
• Coordinate patching and upgrades across client environments
• Manage tickets through to resolution within SLAs
• Visit client sites and data centres for installation work and fault diagnosis
• Contribute to knowledge base and coach colleagues
• Participate in service upgrades and smaller projects
• Possible on-call duty in future transitions

Skills

1st/2nd line support

Troubleshooting

Communication skills

Driving licence

Education

Microsoft Fundamentals

ITIL Foundation

Fortinet Fundamentals

Tools

Azure

O365

VMware

Windows Server

Linux Server

Networking

Job description

Claritas Solutions Ltd in Wetherby is partnering with an established IT managed services provider to recruit a Service Support Engineer for the Service Support Team—the engine room of the technical operation.

You’ll be the first point of contact for clients, diagnosing and resolving faults, coordinating patching and upgrades, and managing tickets within SLAs. Travel to client sites and data centres is required, with ongoing knowledge-sharing and potential on-call duties.