IT Service Manager

Government Recruitment Service; Cardiff; On-site; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service seeks an IT Service Manager in Cardiff to support the delivery of IT services across multiple locations. You will oversee a multi-sourced service support team, ensuring service availability, performance, and customer responsiveness meet high standards.

You will bridge technical teams, external suppliers, and internal clients, supporting the Hubs programme and stepping in for regional leadership when required. Salary and hours reflect a permanent, full-time role.

Qualifications

• Experience in IT service management and multi-sourced service environments.
• Strong organisational and customer-focused approach.
• Ability to lead and deputise in leadership roles within ITSM.

Responsibilities

• Assist with managing a fully functioning multi-sourced service support team, ensuring service availability and performance.
• Maintain the service catalogue and IT service operations knowledge library.
• Ensure reporting and service standards are met for your service.
• Communicate and govern all technical changes across the organisation.
• Assist with onboarding requests and coordinate with technical teams to deliver requirements.
• Collaborate with the Hubs programme to capture, handover, and deliver service introductions to clients.

Job description

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplaceservices.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence- We always aim to deliver great results
• Empowering through respect- We insist on fair treatment for all, always
• Acting with integrity- We consistently do the right thing
• Succeeding together- We rely on each other to achieve success

We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

We are seeking a highly organised and customer-focused Service Manager to support the delivery of IT services across multiple locations. You will play a crucial role in managing a multi-sourced service support team, ensuring that service availability, performance, and customer responsiveness are maintained to the highest standards.

Operating within a dynamic Government Property Agency (GPA) environment, you will bridge the gap between technical teams, external suppliers, and internal clients. A key part of your role will involve supporting the 'Hubs' programme, ensuring smooth transitions for new onboarding requests from project phase to live operational service. You will also step in to deputise for the G7 Regional Service Manager when required, making this an excellent opportunity for leadership development within IT Service Management.

Key Responsibilities

• Assist with the management of a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
• ensure that the service catalogue and wider IT service operations knowledge library are maintained
• ensure that adequate reporting and service standards are met for your specific service
• ensure that all technical change is communicated and managed, with appropriate governance
• Assist with new onboarding requests, ensuring all client requirements are captured and working with technical teams to deliver these
• Working with the Hubs programme to ensure all aspects of Service Management are captured and handed over in a timely manner prior to go-live. Ensuring client requirements are captured, setting up necessary access and delivering service introductions to Clients

Proud member of the Disability Confident employer scheme

IT Service Manager

Company: Government Recruitment Service

Salary: £43,936 to £48,268 a year

Hours: Full-time

Location: Cardiff

Job type: Permanent

Posting date: 9 Nov 2026

Closing date: 22 Nov 2026

About Disability Confident

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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