IT Service Manager - Back Office Cloud Service Platforms

TN United Kingdom; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking company as an IT Service Manager focusing on Back Office Cloud Platforms. You will be pivotal in ensuring service stability and delivery, leveraging modern technologies to create efficient solutions. This role emphasizes collaboration with third-party providers and requires a strong understanding of Cloud technologies. With a commitment to diversity and inclusion, this organization values all perspectives and fosters a supportive workplace. If you are driven by challenges and have a passion for service management, this position is perfect for you.

Benefits

25 days annual leave

up to 10% bonus

healthcare

pension

life assurance

income protection

employee assistance

ongoing learning opportunities

Qualifications

• Experience managing Retail and Regulatory Back-office SaaS applications.
• Knowledge of ITIL and IT Service Management processes.

Responsibilities

• Manage delivery of Back Office IT Cloud Platform services.
• Ensure high availability and performance of services.

Skills

IT Service Management

Cloud Technologies

Communication Skills

Risk Management

Continuous Improvement

Tools

Azure

AWS

ServiceNow

Google Cloud

Jira-Confluence

SQL

Job description

Job Description:

Summary

Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield – Hybrid

What to expect

An exciting opportunity has arisen in our core platforms function to join as an IT Service Manager focusing on our Back Office Cloud Platforms Systems. You will be responsible for ensuring the stability and delivery of the services, leveraging modern technologies to provide efficient, cost-effective solutions.

You will manage the overall delivery of Back Office IT Cloud Platform services, including Cloud-based applications on Azure, AWS, ServiceNow, Google Cloud, and other SaaS platforms, ensuring high availability, performance, and process maturity in collaboration with third-party providers.

What we can do for you

We offer a competitive salary and a comprehensive benefits package, including 25 days annual leave (increasing with tenure), up to 10% bonus, healthcare, pension, life assurance, income protection, employee assistance, benefits platform, and ongoing learning opportunities.

We are committed to diversity and inclusion, fostering an inclusive workplace that values all perspectives. We believe that Equity, Diversity, and Inclusion are fundamental to our success, and we aim to reflect the diverse communities we serve.

What you’ll need to succeed

As an experienced IT Service Manager, you will possess:

• Experience managing Retail and Regulatory Back-office SaaS applications
• Experience in consulting and solution architecture in Cloud Data, Analytics, Middleware, and integration within retail environments
• Excellent people management and communication skills
• Knowledge of ITIL and IT Service Management processes
• Customer-focused mindset and experience across various business functions
• Risk management understanding
• Proven track record of continuous improvement and teamwork
• Experience with Cloud technologies and SaaS products like Azure, AWS, GCP, ServiceNow, Jira-Confluence, SQL, Middleware, and integration (highly desirable)

About us

Post Office is a trusted community staple, evolving through digital transformation while maintaining its traditional values. We seek authentic, challenge-driven individuals who share our purpose of serving communities and making Post Office 'Everybody’s Business'.