IT Service Platforms Manager

Pinsent Masons; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Service Platforms Manager to lead a dedicated team in enhancing service automation and platform management. This role offers the chance to work with cutting-edge ITSM systems and drive process improvements across various cloud platforms. You will collaborate with a diverse group of professionals, ensuring the delivery of outstanding results while fostering an inclusive and supportive work environment. This is an exciting opportunity for those looking to make a significant impact in a dynamic and innovative setting.

Qualifications

• 3+ years of line management experience, including appraisals and staff development.
• Extensive experience managing enterprise ITSM systems like Halo or ServiceNow.

Responsibilities

• Manage a team of Service Automation and Service Platform Management Specialists.
• Drive the usage of automated solutions across Technology Services.

Skills

Enterprise ITSM systems management

Line management experience

Stakeholder management

IT project lifecycle management

Process improvement

Service automation tools

Tools

Halo ITSM

Jira

Azure DevOps

PowerApps

LogicApps

Job description

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Role Overview

Here at Pinsent Masons, we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We truly value your ideas. You’ll be joining an award-winning, hardworking, and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get involved in varied and challenging work in an open and supportive environment, delivering outstanding results.

Job Description

IT Service Platforms Manager

Location: Any UK office

Our people are our success, and we work as one team. We are recruiting an IT Service Platforms Manager responsible for managing a team of Service Automation and Service Platform Management Specialists. The role involves driving the usage of automated solutions across Technology Services and supporting, maintaining, and developing systems such as Halo ITSM, Jira, and Azure DevOps.

This role can be based out of any UK office, with standard working hours from 9.30am-5.30pm, with flexible working considered.

Candidate Overview

We seek candidates with the following skills and experience:

• Extensive experience managing enterprise ITSM systems like Halo, ServiceNow, or similar, with knowledge of Jira and process streamlining into Halo.
• Minimum 3+ years of line management experience, including appraisals, 1-2-1s, and staff development.
• Strong stakeholder management skills with internal colleagues, clients, and third-party suppliers.
• Experience in full lifecycle IT project work, from conception to adoption.
• Proactive in process and system improvements, especially on cloud platforms.
• Experience with service automation tools such as PowerApps, LogicApps, APIs, etc., is desirable.

Next Steps

After submitting your application, our Recruitment team will review and contact you via email. The interview process typically involves two stages, conducted virtually and in person, with flexibility based on role requirements and candidate circumstances.

Our Commitments

We value diversity and are committed to inclusivity. We are a Disability Confident and Stonewall employer, a Valuable 500 member, and partner of Neurodiversity in Law. We encourage all candidates to demonstrate their talents fully in interviews.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Legal Services and Law Practice