Tech Lead - Service Now

Philip Morris International; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Tech Lead to drive the Service Now platform's development and ensure alignment with strategic goals. This role involves leading a dynamic team, designing cutting-edge solutions, and fostering collaboration across various stakeholders. Join a vibrant environment that encourages creativity and technical excellence, where your contributions will significantly impact the organization's digital transformation efforts. If you're passionate about technology and leadership, this opportunity is perfect for you.

Qualifications

• Service Now Certified Technical Architect with strong IT Service Management experience.
• Proficient in Agile delivery and excellent communication skills.

Responsibilities

• Provide technical leadership in platform design and implementation.
• Lead the technical aspects of the Service Now platform and manage risks.

Skills

IT Service Management

Agile Delivery

Leadership Skills

Excellent Communication Skills

Education

Service Now Certified Technical Architect

Tools

SharePoint

Jira

Confluence

Job description

Join to apply for the Tech Lead - Service Now role at Philip Morris International

About PMI

At PMI, we’re transforming our business to build a smoke-free future with innovative products. Join us to shape the future of digital and technology in a dynamic environment.

IT at PMI

Our IT team is pivotal in our digital transformation, working with cutting-edge technologies like Cloud, APIs, AI, and adopting modern practices such as Agile and Design Thinking. We foster a start-up culture within a global organization.

The Role

We are seeking a Service Now Tech Lead to oversee our Service Now platforms, ensuring alignment with our technical standards and strategic goals. You will lead the platform team, design solutions, and drive initiatives like re-baselining our SNOW instance.

Key Responsibilities

1. Provide technical leadership in platform design and implementation.
2. Lead the technical aspects of the Service Now platform, including integrations and CMDB alignment.
3. Collaborate with solution architects and product managers to develop innovative solutions.
4. Ensure technical excellence and maintain documentation.
5. Manage technical risks and ensure high-quality code and secure solutions.
6. Contribute to technical hiring and onboarding.

Requirements

• Service Now Certified Technical Architect accreditation.
• Strong experience in IT Service Management and Agile delivery.
• Excellent communication skills in English.
• Experience with SharePoint, Jira, and Confluence.
• Leadership skills to coordinate with teams and stakeholders.

Join Us

Be part of our mission to innovate and lead in the industry. We offer a vibrant, fast-paced environment where you can make a significant impact.