IT Service Manager

Terry Parris Associates; Worthing; On-site; GBP 38,000 - 45,000; Full time

Job summary

Terry Parris Associates in Worthing is seeking an IT Service Manager to cover two sites at Goring and Littlehampton in West Sussex. This hands-on role leads day-to-day delivery and improvement of IT services across the business.

You will manage incidents, coordinate with external providers, drive service improvements, and support cybersecurity and resilience activities to ensure an excellent user experience across multiple sites.

Qualifications

• Experience in IT Service Management, Service Delivery or Senior IT Support.
• Strong Microsoft 365 and end-user support experience.
• Knowledge of ITIL principles and ITSM tools.
• Experience working with managed service providers (MSPs).
• Excellent communication, organisation and problem-solving skills.

Responsibilities

• Lead day-to-day delivery and continuous improvement of IT services across the business.
• Manage incidents and coordinate with external IT providers.
• Drive service improvements and support cybersecurity and resilience activities.
• Ensure an excellent user experience across multiple sites.

Skills

IT Service Management

Service Delivery

MSP coordination

Microsoft 365

ITIL

End-user Support

Problem-solving

Tools

ITSM tools

Job description

IT Service Manager

Covering 2 site - Goring & Littlehampton, West Sussex

Salary: £38,000-£45,000 + Benefits

We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team.

This is a hands-on role where you'll lead the day-to-day delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites.

We're looking for someone with:

• Experience in IT Service Management, Service Delivery or Senior IT Support
• Strong Microsoft 365 and end-user support experience
• Knowledge of ITIL principles and ITSM tools
• Experience working with managed service providers (MSPs)
• Excellent communication, organisation and problem-solving skills

Desirable:

• ITIL Foundation
• Experience in manufacturing or SME environments
• Knowledge of Cyber Essentials, disaster recovery or ERP systems

If you're passionate about delivering outstanding IT services and want to make a real impact within a growing organisation, we'd love to hear from you.