IT Manager

Reed Technology; Leeds; On-site; GBP 54,000 - 66,000; Full time

Job summary

Reed Technology is seeking an experienced IT Manager to lead day‑to‑day IT operations in Leeds, balancing strategic and hands‑on delivery. You will oversee infrastructure, cybersecurity, and service delivery, aligning technology with business goals.

The role involves managing internal teams and external suppliers, driving improvements, and delivering critical projects across the organisation. Strong governance, communication, and cross‑functional collaboration are essential.

Qualifications

• Proven experience in an IT Manager or senior IT Operations/Infrastructure position.
• Strong technical knowledge across IT infrastructure, networks, end‑user computing, Microsoft 365, and service delivery.
• Experience managing third‑party suppliers, vendor relationships, and service contracts.
• Solid understanding of cybersecurity, IT governance, compliance, business continuity, and backup solutions.

Responsibilities

• Lead day‑to‑day IT operations, ensuring reliable support for infrastructure, networks, business applications, devices, and end users.
• Implement IT strategies, standards, and policies in line with wider business objectives.
• Manage internal IT resources and external service providers, ensuring strong performance and accountability.
• Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology.
• Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms.
• Maintain robust cybersecurity, data protection, backup, disaster recovery, and business continuity processes.
• Drive IT service excellence through effective incident management, monitoring, prioritisation, and continuous improvement initiatives.
• Manage IT budgets, software licensing, and supplier expenditure.
• Coordinate IT projects, upgrades, system rollouts, and technology change programmes.
• Collaborate with business leaders to understand operational requirements and align technology solutions accordingly.
• Ensure accurate and up‑to‑date documentation of systems, procedures, policies, risks, and operational activities.
• Produce regular reports on service performance, project status, risks, compliance, and resource utilisation.

Skills

IT infrastructure

Networking

End-user computing

Microsoft 365

ERP systems

Cybersecurity

IT governance

Project leadership

Vendor management

Documentation

Tools

Microsoft 365

ERP systems

Job description

IT Manager

Leeds

£60,000

Shape the Future of Technology in a Growing UK Business

An exciting opportunity has arisen for an experienced IT Manager to join a well‑established and growing UK‑based organisation. This role is ideal for a hands‑on IT leader who can balance strategic thinking with operational delivery, ensuring technology services remain secure, reliable, and aligned to business objectives.

Reporting to the senior leadership team, you will take ownership of day‑to‑day IT operations, lead service improvements, manage suppliers, and support the successful delivery of technology projects across the business.

The Role

As IT Manager, you will be responsible for the effective management of IT infrastructure, business systems, cybersecurity, service delivery, and technology change initiatives. Working closely with stakeholders across the organisation, you will ensure IT services support business growth while maintaining high levels of security, performance, and user satisfaction.

Key Responsibilities

• Lead day‑to‑day IT operations, ensuring reliable support for infrastructure, networks, business applications, devices, and end users.
• Implement IT strategies, standards, and policies in line with wider business objectives.
• Manage internal IT resources and external service providers, ensuring strong performance and accountability.
• Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology.
• Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms.
• Maintain robust cybersecurity, data protection, backup, disaster recovery, and business continuity processes.
• Drive IT service excellence through effective incident management, monitoring, prioritisation, and continuous improvement initiatives.
• Manage IT budgets, software licensing, and supplier expenditure.
• Coordinate IT projects, upgrades, system rollouts, and technology change programmes.
• Collaborate with business leaders to understand operational requirements and align technology solutions accordingly.
• Ensure accurate and up‑to‑date documentation of systems, procedures, policies, risks, and operational activities.
• Produce regular reports on service performance, project status, risks, compliance, and resource utilisation.

About You

• Proven experience in an IT Manager or senior IT Operations/Infrastructure position.
• Strong technical knowledge across IT infrastructure, networks, end‑user computing, Microsoft 365, and service delivery.
• Experience managing third‑party suppliers, vendor relationships, and service contracts.
• A solid understanding of cybersecurity, IT governance, compliance, business continuity, and backup solutions.
• Demonstrable experience leading IT projects, operational change, and service improvement initiatives.
• Excellent communication, stakeholder management, leadership, and decision‑making skills.

Desirable Experience

• Manufacturing, engineering, or industrial environments.
• ERP systems and business‑critical operational platforms.
• Multi‑site business environments.