IT Service Manager

Northrop Grumman UK; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Cash health plan

Holiday buy and sell options

Career development programs

Performance-related bonuses

Job summary

A leading technology company is seeking an IT Service Manager in Cheltenham, UK. This role involves leading service management activities, fostering strong customer relationships, and ensuring effective service delivery across complex technical environments. Candidates should have service management experience, understand ITIL principles, and possess strong communication skills. The position offers opportunities for flexible working, career development, and impactful work in a collaborative team environment.

Qualifications

• Experience in service management roles with understanding of the service lifecycle.
• Ability to navigate complex technical environments confidently.
• Strong collaborative skills and ability to influence without authority.

Responsibilities

• Lead service management activities across the full lifecycle.
• Build relationships with customers and stakeholders for service delivery.
• Support change, incident, problem, and release management processes.

Skills

Service management experience

ITIL principles understanding

Proactive problem solving

Strong communication skills

Stakeholder engagement

Tools

MS Office

MS Teams

Confluence

Jira

SharePoint

Job description

Whats your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most 01 solving tomorrows challenges and shaping the technology solutions of the future. Its what we call Defining Possible.

This mindset goes beyond our customer solutions; its the foundation for your career development and the impact we have within our communities.

The Opportunity

This is more than just a job; its a mission.

As an IT Service Manager, youll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UKs most critical customer missions. Youll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved ensuring they are dependable, resilient and aligned to customer needs.

You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.

What Youll Be Doing

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

What Were Looking For

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

Desirable

Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

If you meet most, but not all, of the criteria we still encourage you to apply. Your potential matters to us.

Security Clearance

Due to the nature of our work, you must be a UK citizen to apply.

You must also be able to obtain and maintain the highest level of UK Government security clearance.

Our recruitment team can advise and support you throughout the process: [e-mail]

Benefits

• Flexible working options, including the ability to request a compressed fortnight
• Cash health plan
• Holiday buy and sell options
• Career development and mentorship programmes
• Performance-related bonuses

Why Join Us?

A Mission to Believe In

Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact.

A Place to Belong and Thrive

Were committed to creating an inclusive environment where every voice matters and everyone can be themselves.

Whether you want to deepen your craft, broaden your experience, or explore new pathways, well support your growth with training, development programmes, and internal mobility.