IT Service Manager

1120 NG UK Limited.; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Private healthcare cash health plan

Holiday buy and sell options

Career development and mentorship programmes

Performance-related bonuses

Job summary

1120 NG UK Limited in Cheltenham is seeking an experienced service manager to lead activities across the service lifecycle. The ideal candidate will have a strong understanding of ITIL principles and a collaborative approach to manage service delivery and resolve issues effectively.

The position offers a salary range of £50,000 to £70,000, flexible working options, and private healthcare. Applicants must be UK citizens with the highest level of UK Government security clearance.

Qualifications

• Experience in service management roles with a strong understanding of ITIL principles.
• Ability to navigate complex technical environments and engage confidently.
• Proactive approach to problem solving and service assurance.

Responsibilities

• Lead service management activities across the full lifecycle.
• Build trusted relationships to ensure service delivery meets expectations.
• Identify and resolve service issues and drive solutions.

Skills

Service management experience

Strong understanding of ITIL principles

Problem solving

Strong communication skills

Experience with MS Office/Teams, Confluence, Jira

Tools

MS Office

MS Teams

Confluence

Jira

SharePoint

Job description

Job Overview

Location: Cheltenham (onsite). Travel: Yes (10% of the time). Salary: £50,000-£70,000.

Requisition ID: R10219902. UK citizenship is required. Highest level of UK Government security clearance is required. No relocation assistance available.

Responsibilities

• Lead service management activities across the full lifecycle, from design and transition through operation and continual improvement.
• Build strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identify and resolve service issues, risks, and obstacles, taking ownership of problems and driving solutions.
• Support change, incident, problem and release management processes to ensure services remain stable, resilient and effective.
• Work across teams to embed best practice, streamline ways of working and champion continual service improvement.

Qualifications

• Experience in service management roles with a strong understanding of ITIL principles and the service lifecycle.
• Ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• Proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

Desirable Skills

• Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission‑led environments.

Citizenship and Security Clearance

Only UK citizens are eligible to apply. Applicants must currently hold the highest level of UK Government security clearance.

Benefits

• Flexible working options, including the ability to request a compressed fortnight.
• Private healthcare cash health plan.
• Holiday buy and sell options.
• Career development and mentorship programmes.
• Performance‑related bonuses.

Why Join Northrop Grumman UK?

In this role you will help deliver solutions that make the world more secure and connected, giving your work purpose and lasting impact. Northrop Grumman is committed to creating an inclusive environment where everyone can be themselves and offers opportunities for development, internal mobility, and training.