IT Service Manager

Northrop Grumman Corp. (JP); Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Private healthcare

Cash health plan

Holiday buy and sell options

Career development and mentorship

Performance-related bonuses

Job summary

Northrop Grumman Corp. (JP) in Cheltenham is looking for an IT Service Manager to lead service management activities across the full lifecycle. This role involves building relationships with customers, managing service issues, and supporting operational teams to ensure dependable service delivery.

The ideal candidate will have strong experience in service management, a solid understanding of ITIL, and excellent communication skills. The position offers flexible working options and a range of benefits.

Qualifications

• Experience in service management roles, understanding ITIL principles and the service lifecycle.
• Ability to navigate complex technical environments and engage with stakeholders.
• Proactive approach to problem solving and risk management.

Responsibilities

• Lead service management activities across the service lifecycle.
• Build strong relationships with customers and stakeholders.
• Identify and resolve service issues and risks.
• Support change, incident, and release management processes.
• Champion continual service improvement.

Skills

Service management experience

ITIL principles understanding

Strong communication skills

Proactive problem solving

Stakeholder engagement

Tools

MS Office

MS Teams

Confluence

Jira

SharePoint

Job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

ReLOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 10% of the Time

IT Service Manager

Requisition ID: R10219902

Location: Cheltenham (onsite)

Citizenship Required: UK

Clearance Type: Highest level of UK Government clearance

Salary: £50,000 - £70,000

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.

The Opportunity

This is more than just a job; it’s a mission.

As an IT Service Manager , you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK’s most critical customer missions. You’ll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved — ensuring they are dependable, resilient and aligned to customer needs.

You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.

What You’ll Be Doing

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

What We’re Looking For

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

If you meet most, but not all, of the criteria — we still encourage you to apply. Your potential matters to us.

Security Clearance

Due to the nature of our work, you must be a UK citizen to apply. You must currently hold the highest level of UK Government security clearance.

Our recruitment team can advise and support you throughout the process: [e-mail]

Benefits

• Flexible working options, including the ability to request a compressed fortnight
• Private healthcare
• Cash health plan
• Holiday buy and sell options
• Career development and mentorship programmes
• Performance-related bonuses

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Job Category: Program Management