IT Service Engineer

eTalent; United Kingdom; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading tech recruitment firm is seeking an IT Service Engineer for a home-based opportunity offering flexibility and great benefits. In this role, you will be the first point of contact for technical queries and manage tickets while maintaining communication with clients. Ideal candidates will have experience in Managed Service Providers and familiarity with technologies such as Office 365, Azure, and Windows 11. The position offers a competitive salary and opportunities for ongoing training and development.

Benefits

Comprehensive Health & Wellness Package

Annual Leave plus bank holidays

Tech Equipment and Company Mobile

Qualifications

• Experience in Managed Service Providers (MSP) or B2B environments.
• Hold a full, valid UK driving licence and have access to a car.
• Ability to travel reliably to various locations.

Responsibilities

• Be the first point of contact for technical queries via phone, email, and ITSM tool.
• Manage and progress tickets, ensuring clear communication with clients.
• Create and maintain process documentation.

Skills

Proactive problem solving

Excellent communication skills

Strong organizational skills

Tools

Office 365

Azure / Entra

Windows 11

macOS

iOS

Job description

Location: Surrey / London - Home-Based with Travel to Customer Sites

Salary: £27 - £29,000 per annum (depending on experience)

Employment Type: Full-Time

Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You’ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You'll Love This Role

Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.

Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually enhancing your knowledge and career.

Comprehensive Health & Wellness Package: Benefit from private medical insurance and Employee Assistance Programme to support your well-being.

Annual Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you’ll accrue an additional day of annual leave for each year!

Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.

Financial Security: Their company pension scheme will help you plan for the future.

What You’ll Do

• Be the first point of contact for technical queries via phone, email, and the ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Create and maintain process documentation.
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Receive and set up new hardware to customer specifications.
• Visit customer sites to install and configure hardware as required and to provide face-to-face support.
• Create detailed, customer-specific hardware build guides to support deployments.
• Stay ahead of emerging technologies to deliver the best service.

What They’re Looking For

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure / Entra, Windows 11, macOS, and iOS.
• A proactive problem solver who is self-motivated and adaptable.
• Excellent communication skills with a passion for delivering first-class service.
• Strong organisational skills and effective time management to handle multiple priorities and deadlines.

Travel Requirements

• Hold a full, valid UK driving licence and have access to a car for site visits.
• Be able to travel reliably via public transport to London, Surrey and other areas of the UK.

Please note: These requirements are essential for the role.

Ready to Join

Ready to join? If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, they’d love to hear from you.

How to Apply

Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service engineer looking for a new challenge, they would love to hear from you.

Apply now through the company's dedicated recruitment portal and take your career to the next level.