IT Service Desk Technician – First‑Line Support

Nottinghamshire Police; Arnold; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Blue Light Card discounts

Flexible and agile working

Job summary

Nottinghamshire Police is seeking an IT customer service technician for an on-site, full-time 37-hour role on a fixed-term 18-month contract. The salary ranges from £28,071 to £29,859 per annum (pro rata for part time).

The position requires prior IT support experience, strong communication and teamwork, and adherence to ITIL-based processes. Benefits include pension, wellbeing support, and generous annual leave.

Qualifications

• Experience providing first line technical support to customers.
• Identify, analyse and escalate recurring issues/trends.
• Ensure incidents and requests are handled per procedures.
• Maintain documentation for supported components.

Responsibilities

• Provide first line technical support to customers.
• Identify, analyse and escalate recurring issues.
• Ensure incidents and requests are handled to procedures.
• Document supported components and create/update knowledge articles.

Skills

Communication

Teamwork

Problem solving

Analytical thinking

Proactive

Tools

Windows 7/10

Microsoft Office 365

Remote access

CESG encryption

Projectors

USB devices

Job description

Nottinghamshire Police is seeking an IT customer service technician for an on-site, full-time 37-hour role on a fixed-term 18-month contract. The salary ranges from £28,071 to £29,859 per annum (pro rata for part time).

The position requires prior IT support experience, strong communication and teamwork, and adherence to ITIL-based processes. Benefits include pension, wellbeing support, and generous annual leave.