IT Service Desk Technician

Norse Group; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

Norse Group is seeking a proactive IT Service Desk Technician who excels in customer service and problem-solving. This full-time role focuses on supporting staff with IT queries, providing troubleshooting assistance, and maintaining documentation. No technical background is necessary as training will be provided, making it an ideal opportunity for those keen to grow in IT.

Qualifications

• Experience in a customer service or administrative role.
• Confidence in using Microsoft Office, especially Outlook and Word.
• Clear and friendly communication skills, both written and verbal.

Responsibilities

• Logging incoming IT requests via phone, email and ticketing system.
• Troubleshooting common IT problems and offering clear guidance.
• Creating and updating user accounts and access permissions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Tools

Microsoft Office

Job description

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Are you a great communicator with a knack for problem solving? Looking to take the next step in a professional support role? Join our friendly and dedicated IT Team as an IT Service Desk Technician.

You dont need a technical background to succeed well provide full training. If youre organised, customer-focused and enjoy helping people, we want to hear from you.

We currently have an exciting opportunity for an IT Service Desk Technician to join our team on a permanent basis, full-time, supporting staff throughout our Group with day-to-day IT queries.

A day in the life

Working as part of our supportive and collaborative IT Team, youll play a vital role in helping staff resolve their IT issues and keeping systems running smoothly. Tasks will include:

• Logging incoming IT requests via phone, email and our ticketing system
• Troubleshooting common IT problems and offering clear guidance
• Escalating technical issues to other team members where needed
• Following up on open requests to ensure timely resolution
• Creating and updating user accounts and access permissions
• Supporting with the setup of laptops, phones and other equipment
• Maintaining accurate records and documentation
• Helping to improve our processes and user guidance material

About you

Were looking for someone who is enthusiastic, proactive and enjoys solving problems. Youll need:

• Experience in a customer service or administrative role (IT experience welcome but not essential)
• Confidence in using Microsoft Office, especially Outlook and Word
• Good attention to detail and time management
• Clear and friendly communication skills, both written and verbal
• A methodical and helpful approach to supporting others
• A willingness to learn and adapt as technology and systems change

Youll also share our values - we support each other, we take ownership, and were always looking for ways to do things better.