IT Service Desk Technician

ZipRecruiter; Hemel Hempstead; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a well-established IT Managed Services Provider in Hemel Hempstead as an IT Service Desk Technician. This role offers a fantastic opportunity for career advancement within a proactive and motivated team. As part of this reputable organization, you'll provide exceptional support to end users across the UK, handling 1st Line requests and collaborating closely with your colleagues. With the company rapidly growing, now is the perfect time to step into a role that could lead to 3rd Line support. Don't miss out on this exciting opportunity to further your career in IT!

Qualifications

• Experience in MSP support or customer-facing roles.
• Proficient in Windows and Office 365 administration.

Responsibilities

• Administer 1st Line support requests and escalate as needed.
• Collaborate with the Service Desk team to share skills.

Skills

MSP support experience

Windows 10/11 OS

Office 365 administration

Active Directory/Azure AD

Networking knowledge

Troubleshooting skills

Job description

Job Description

IT Service Desk Technician - Hemel Hempstead - £25K-£28K DOE

Due to recent promotions and internal growth, a well-established IT Managed Services Provider (MSP) based in Hemel Hempstead is looking to expand their 2nd Line team.

As a leading technology company, you will become part of a reputable organization dedicated to delivering exceptional services to end users across the UK. The team is expanding, and you will join a proactive, motivated environment. This is an excellent opportunity for those looking to advance their careers.

Key Skills required:

• Previous experience in an MSP support desk or a field/customer-facing role
• Windows 10/11 OS & Desktop OS experience
• Office 365 administration (e.g., SharePoint, OneDrive, Teams)
• Active Directory/Azure AD
• Good networking knowledge and troubleshooting skills
• Proven experience troubleshooting via logs, tickets, and reports

The role involves administering 1st Line support requests, accurate call logging, and escalation when necessary. You will work closely with the Service Desk team in a collaborative environment, sharing experience and skills.

The company is rapidly growing through acquisitions, offering a career pathway into 3rd Line support. Now is an exciting time to join.

Interested? Don't worry if your current CV isn't up to date—please reach out to Gianluca at circle recruitment (dot) com.

Keywords: IT Service Desk Technician, IT Support Engineer, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, Technical support, Office 365, Azure, VMware, Networking, MSP, Hemel Hempstead, Hertfordshire, Hertford, Stevenage, Watford

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