IT Service Desk Technician

Broadstone; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays (or

Group Life Assurance

Income Protection

Generous pension scheme

Health cash plan

Social events

Volunteering opportunities

Job summary

Broadstone is seeking an IT Service Desk Technician to join our London team. The role requires onsite availability 5 days a week at one of our offices, with occasional travel to other Broadstone offices in England and Scotland.

You will provide first-class IT support to employees, manage onsite IT equipment, and help with installation, upkeep, and security of infrastructure. Join a growing consultancy in pensions, investments, and employee benefits.

Qualifications

• 1+ years’ experience within a similar role, with knowledge of working on a service desk platform.
• Basic knowledge and experience of supporting and administering IT equipment.
• An appetite to learn and take on additional responsibilities.
• A willingness to travel to offices within England and Scotland depending on business needs.

Responsibilities

• Monitoring your own call queue and escalation to 2nd line
• Responsible for IT support of onsite staff in our London office
• Onsite installation, upkeep, configuration, and reliable operation of IT equipment
• Administration and security of infrastructure equipment

Skills

Service desk

IT support

Willingness to travel

Onsite work

Tools

IT equipment

Office IT tools

Job description

Broadstone have an exciting opportunity for an IT Service Desk Technician to join their team.

Location: London

Who are we?

Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of nearly 900, brought together by a desire to provide a personal, expert service to all who put their faith in us. We take pride in assisting small and medium sized pension schemes who lack the time or resources to address increasingly challenging issues themselves.

Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain high quality talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride.

Broadstone promote an inclusive working environment and recruitment process, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please let us know if you require reasonable adjustments.

We operate out of 13 regional hubs stretching from London to Glasgow.

IT Service Desk Technician - The Role:

Due to our continued expansion, we are currently recruiting an IT Service Desk Technician. We are looking for a technology enthusiast to help provide first class I&T support to our employees in London and across the wider Broadstone organisation. Please note, this role will require you to be onsite 5 days a week at one of our offices. There may be times when you will be required to complete some physical work, including lifting and carrying to complete your role.

Key Responsibilities

• Monitoring your own call queue and escalation to 2 nd line
• Responsible for IT support of onsite staff in our London office
• Onsite installation, upkeep, configuration, and reliable operation of IT equipment
• Administration and security of infrastructure equipment

Your Skills & Experience

• 1+ years’ experience within a similar role, with knowledge of working on a service desk platform
• Basic knowledge and experience of supporting and administering IT equipment
• An appetite to learn and take on additional responsibilities
• A willingness to travel to offices within England and Scotland depending on business needs

Employee Benefits

• Competitive salary
• 25 days holiday plus bank holidays (with option of buying more)
• Group Life Assurance
• Income Protection
• Generous pension scheme
• Health cash plan
• Additional optional benefits to best suit your lifestyle
• Social events
• Volunteering opportunities

Please note that the successful candidate may be required to undergo background checking as per business, regulatory or legal requirements.

Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. However, if for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion.