IT Service Desk Technician

RSK Group; Greater London; Presencial; GBP 30.000 - 33.000; Jornada completa

Descripción de la vacante

RSK Group in London is seeking an IT Service Desk Technician to join the Group IT Department on a full-time basis (40 hours per week). The role is on-site at our London, Chancery Exchange office, Monday to Friday.

You will provide first- and second-line technical support, troubleshoot hardware and software issues, manage Windows, macOS and Android devices, and support Microsoft 365. Occasional travel across the UK may be required.

Formación

• Minimum 3 years professional IT experience.
• Familiarity with Service Desk ticketing systems.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows, macOS, and Android operating systems.
• Proficient in Microsoft 365 applications.
• Experience with remote support tools like TeamViewer.
• Basic networking knowledge (TCP/IP and LAN/WAN).
• Excellent communication and customer service skills.
• Self-motivated and eager to learn.

Responsabilidades

• Provide remote and on-site technical support (1st and 2nd line).
• Troubleshoot, resolve, or escalate issues.
• Install, upgrade, and update software.
• Ensure compliance with IT policies, procedures and security standards.
• Diagnose and resolve network connectivity issues for end users.
• Support mobile device management (MDM) and troubleshoot related issues.
• Build and maintain strong customer service relationships with users in the London office.
• Collaborate with the IT team and assist with projects; travel across the UK may be required.

Conocimientos

IT support

Customer service

Windows

macOS

Android

Microsoft 365

Remote support

Networking basics

Herramientas

TeamViewer

Ticketing system

Descripción del empleo

The Vacancy

The Vacancy

RSK Group are looking for an IT Service Desk Technician to join the Group IT Department on a full time basis working 40 hours pw. The team offer a great opportunity for development and career progression!

The successful candidate will be working on site in our London, Chancery Exchange office Monday - Friday.

Responsibilities:

• Provide remote and on-site technical support (1st and 2nd line)
• Troubleshoot, resolve, or escal
• Install, upgrade, and update software.
• Ensure compliance with IT policies, Procedures and security standards
• Diagnose and resolve network connectivity issues for end users
• Support mobile device management (MDM) and troubleshoot related issues.
• Build and maintain strong customer service relationships with users based in the London office.
• Collaborate with the IT team and assist with projects; occasional travel across the UK will be required and expected from time to time.

Person Specification:

• Minimum 3 years of professional IT experience
• Familiarity with Service Desk ticketing systems
• Strong hardware and software troubleshooting skills
• Knowledge of Windows, macOS, and Android operating systems
• Proficient in Microsoft 365 applications
• Experience with remote support tools like TeamViewer
• Basic networking knowledge (TCP/IP and LAN/WAN)
• Excellent communication and customer service skills
• Ability to work under pressure and meet deadlines.
• Self-motivated and eager to learn.

Salary and Benefits:

• Up to £33,000 depending on experience
• Contributory pension scheme
• Life Assurance
• Flexible benefits programme
• Regular training and career development

RSK Group is an Equal Opportunities Employer

#IT

RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.

The Company

RSK is a global leader in sustainable solutions focusing on environmental, engineering, and technical services. Working together, we address societal challenges aligned with the United Nations Sustainable Development Goals, offering integrated solutions across sectors such as water, energy, food, infrastructure, cities, mining, and waste management.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We’re committed to preserving RSK’s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?