IT Service Desk Technician

Vanrath; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned company in Belfast is seeking an IT Service Desk Technician to provide technical support and assistance to end-users. The role involves troubleshooting hardware and software issues, managing user accounts, and ensuring smooth IT operations. Ideal candidates will have a minimum of 2 years experience in IT support with strong Azure and Active Directory skills.

Qualifications

• Minimum of 2+ years of experience in IT support.
• Proficient in Azure and Active Directory.
• Strong knowledge of Windows OS and Microsoft Office.

Responsibilities

• Provide service desk support via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts using Active Directory.

Skills

Technical support

Troubleshooting

User account management

Network troubleshooting

Tools

Azure

Active Directory

Windows

Microsoft Office

Job description

Social network you want to login/join with:

Position Overview: The IT Service Desk Technician will be responsible for providing technical support and assistance to end-users. This role involves resolving hardware and software issues, managing user accounts, and ensuring the smooth operation of IT services. The ideal candidate will have a strong background in IT support and be proficient in using Azure and Active Directory.

Key Responsibilities:

• Provide service desk support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and maintain user accounts using Active Directory.
• Configure and manage cloud services with Azure.
• Install, configure, and maintain computer hardware, software, and peripherals.

Required Experience and Skills:

• Minimum of 2+ years of experience in a service desk or IT support role.
• Proficiency in using and managing Azure and Active Directory.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with network troubleshooting and basic network configuration.