IT Service Desk Student Placement

Alpine F1 Team; Enstone; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Private medical healthcare

On-site gym

Fully catered on-site restaurant with,

Daily meal allowance

Wellbeing and growth benefits

Job summary

Alpine Racing Limited in Enstone is offering an IT Service Desk Student Placement for a penultimate-year university student. You will provide first-line IT support across the business, gain hands-on exposure to diverse technologies, and help maintain high customer service standards in a fast-paced environment.

You'll work with experienced IT professionals, assist with incident management, device deployment, and documentation, and contribute to continuous improvements that enhance user experience

Qualifications

• Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university.
• Strong interest in IT support, customer service, and technology.
• Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware.
• Excellent problem-solving skills and a methodical approach to troubleshooting technical issues.
• Strong communicationskills with the ability to explain technical concepts to non-technical users.
• A customer-focused mindset with a passion for delivering excellent service.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and work effectively in a fast-paced environment.
• Proactive, adaptable, and eager to learnnew technologies.
• You must have the right to work in the UK, as we cannot provide sponsorship for this role.
• You must be available to attend onsite interviews.

Responsibilities

• Provide first-line IT support to users across the business, helping to resolve technical issues and ensure a high standard of customer service.
• Log, categorise, prioritise, and track support tickets through to resolution.
• Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications.
• Escalate complex issues to specialist IT teams where required.
• Assist with the setup, deployment, configuration, and maintenance of end-user devices.
• Support user account administration, including onboarding, offboarding, and access management activities.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with hardware asset management and inventory control.
• Support meeting room technology and audiovisual equipment across the site.
• Contribute to continuous improvement initiatives that enhance IT services and user satisfaction.

Skills

IT support

Customer service

Windows

Microsoft 365

Networking

Troubleshooting

Communication

Organisational skills

Prioritisation

On-site work

Education

Degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or related discipline

Job description

Company

ALPINE RACING LIMITED

Job Description

Duration:1 year
Start Date:July 2027
Location:Enstone

About Us

We are a high-performance Formula One Team driven by innovation, precision, and passion. Our IT team plays a critical role in ensuring that colleagues across the business have access to reliable technology and support services that enable them to perform at their best. From supporting trackside operations tomaintainingfactory-based systems, our Service Desk team is at the forefront of delivering excellent IT support in a fast-paced, high-performance environment.

As an IT Service Desk Student Placement,you'llgain hands-on experience supporting a wide range of users, technologies, and business-critical systems. This is a unique opportunity to develop your technical and customer service skills while contributing to the success of a Formula One team.

The Role

During your placement, you will provide first-line IT support to users across the business, helping to resolve technical issues and ensuring a high standard of customer service. Working alongside experienced IT professionals,you'llgain exposure to a broad range of technologies, systems, and support processes while developing practical troubleshooting and problem-solving skills.

You'llsupport the day-to-day operation of the Service Desk,assistingwith incident management, service requests, device deployment, and continuous improvement initiatives that enhance the user experience.

Key Responsibilities

• Provide first-line support for hardware, software, and IT service-related incidents and requests

• Log, categorise, prioritise, and track support tickets through to resolution

• Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications

• Escalate complex issues to specialist IT teams whererequired

• Assistwith the setup, deployment, configuration, and maintenance of end-user devices

• Support user account administration, including onboarding, offboarding, and access management activities

• Maintainaccuratedocumentation of incidents, resolutions, and IT procedures

• Assistwith hardware asset management and inventory control

• Support meeting room technology and audiovisual equipment across the site

• Contribute to continuous improvement initiatives that enhance IT services and user satisfaction

WhoWe’reLooking For

• Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university

• Strong interest in IT support, customer service, and technology

• Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware

• Excellent problem-solving skills and a methodical approach to troubleshooting technical issues

• Strong communicationskills with the ability to explain technical concepts to non-technical users

• A customer-focused mindset with a passion for delivering excellent service

• Strong organisational skills and attention to detail

• Ability to prioritise tasks and work effectively in a fast-paced environment

• Proactive, adaptable, and eager to learnnew technologies

• You must have the right to work in the UK, as we cannot provide sponsorship for this role

• You must be available to attend onsite interviews

What We Offer in Return

At Alpine Formula One Team, youwon’tjust contribute;you’llmake a direct impact on race car performance at the pinnacle of motorsport. Working alongside some of the most talented individuals in the industry,you’llhelp shape innovation on a global stage.

Our purpose-built facilities in Enstone provide the perfect environment to thrive. We offer a competitive salary, private medical healthcare, full access to our free on-site gym,afully catered restaurantwith a daily allowanceand a wide range ofadditionalbenefits designed to support your wellbeing and growth.

Beyond theperks,you’llbe part of a teamthat’spushing boundaries in Formula One. The thrill of pioneeringcutting-edgetechnology, combined with a collaborative and inclusive culture, creates unmatched opportunities for career development and personal achievement.

Take the next step in your career and play your part in shaping the future of Formula One.

Diversity and Inclusion

At Alpine Formula OneTeam, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.

Job Family

Information Technologies & Systems

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.

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