Client Experience Advisor (13237)

Watches of Switzerland Group PLC; Narborough; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

A luxury retail company is seeking an Assistant for their Customer Relations Team. The role involves managing customer enquiries and complaints while ensuring a high standard of customer service. Applicants should possess strong communication and IT skills, be natural problem solvers, and demonstrate attention to detail. The position offers various benefits including a Holiday Purchase Scheme and a generous discount scheme.

Qualifications

• Exceptional communication and interpersonal skills are essential.
• Excellent IT skills and comfort with new systems required.
• Problem solver with initiative needed.

Responsibilities

• Handle and resolve day-to-day enquiries and complaints.
• Monitor current administrative processes to ensure compliance.
• Make recommendations to enhance customer experience.

Skills

Exceptional communication and interpersonal skills

Excellent IT skills

Problem solving

Attention to detail

Influencing and inspiring others

Self-motivated

Job description

Job Description

Are you an excellent problem solver? Are you able to think on your feet and remain calm under pressure? Do you have strong IT skills and are you comfortable with new systems? We have an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day‑to‑day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience.

Providing support and guidance on customer issues raised, whilst monitoring and checking current administrative process and procedures are followed, you will make recommendations on how the customer experience and the service provided to customers can be enhanced.

About You

• Exceptional communication and interpersonal skills.
• Excellent IT skills.
• A natural problem solver able to use own initiative.
• Methodical, with a robust attention to detail.
• An ability to influence and inspire others.
• Highly self‑motivated with a proactive, ‘can do' attitude.
• A professional approach and attitude.

Some Of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.