IT Service Desk Pro — Fast-Paced Manufacturing Support

Hexcel Corporation; Cambourne; On-site; GBP 24,000 - 34,000; Full time

Job summary

Hexcel Corporation is seeking an IT Service Desk Analyst to join our IT Service team in Duxford, UK. You will provide first- and second-line IT support, resolving hardware, software, and connectivity issues to ensure a high-quality user experience in a fast-paced manufacturing environment.

The role involves assisting with onboarding, device deployment, account administration, and incident management while maintaining comprehensive documentation and contributing to continuous service

Qualifications

• IT support experience in a fast-paced service desk or end-user computing environment.
• Degree or equivalent in Information Technology or related field; professional certification is a plus.
• Strong knowledge of Windows OS, Microsoft 365 apps, hardware, and enterprise tech; experience with hybrid/remote users.

Responsibilities

• Provide first- and second-line IT support to end users.
• Handle incidents and service requests within SLAs.
• Install, configure, and support desktops, laptops, peripherals, and mobile devices.
• Administer user accounts, security groups, and access rights.
• Assist with onboarding/offboarding and workplace technology onboarding.
• Document solutions and contribute to knowledge base and processes.

Skills

Windows OS support

Microsoft 365

ITSM & ticketing

Active Directory

Networking & printing issues

Customer service

Remote users & hybrid work

Education

Degree/Diploma in IT or related field

Tools

ITSM platforms

Email management

Job description

Hexcel Corporation is seeking an IT Service Desk Analyst to join our IT Service team in Duxford, UK. You will provide first- and second-line IT support, resolving hardware, software, and connectivity issues to ensure a high-quality user experience in a fast-paced manufacturing environment.

The role involves assisting with onboarding, device deployment, account administration, and incident management while maintaining comprehensive documentation and contributing to continuous service