IT Service Desk Operations Analyst (3-6 Month Contract)

Belmont Recruitment; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Lambeth Council is seeking a Service Operations Analyst for an initial temporary contract of 3-6 months, with potential extension or permanent appointment for the right candidate. The role is based at SW2 1RW and compensation is negotiable depending on experience.

Responsibilities include welcoming IT support users, managing queues, assessing issues, referring to the appropriate services, and updating ITSM tickets while liaising with technical teams to coordinate responses.

Responsibilities

• Welcoming people to IT support
• Managing the queue of people waiting
• Assessing the issue the user presents
• Referring people to the appropriate supporting service
• Giving appropriate advice if the user needs the support of a team which is not immediately available
• Keeping the area clean, tidy and professional
• Ensuring there is appropriate signage and that peripheral availability signage is updated
• Fulfilling very basic requests such as the provision of headsets and mice
• Updating request tickets in our ITSM as appropriate
• Contacting people who have provided a poor user experience score to investigate the detail
• Liasing with the technical teams to get people seen as needed
• Accessing team calendars etc to check for people who have appointments

Job description

Lambeth Council is seeking a Service Operations Analyst for an initial temporary contract of 3-6 months, with potential extension or permanent appointment for the right candidate. The role is based at SW2 1RW and compensation is negotiable depending on experience.

Responsibilities include welcoming IT support users, managing queues, assessing issues, referring to the appropriate services, and updating ITSM tickets while liaising with technical teams to coordinate responses.