IT Service Desk Manager

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Service Desk Manager for an immediate contract role in Central London. This position offers the chance to lead a dedicated team while providing 3rd line support for critical infrastructure and software solutions. You'll work with enterprise technologies, including VMware and Azure, and play a pivotal role in stakeholder communication and service management. This is a fantastic opportunity to join a reputable Central Government organization, ensuring the highest standards of IT support and service delivery.

Qualifications

• Experienced Service Desk Manager with a strong technical background.
• Ability to manage service users and communicate effectively.

Responsibilities

• Lead a Service Desk Team of 3 and provide 3rd Line Support.
• Build and maintain stakeholder relationships.

Skills

Service Desk Management

3rd Line Support

Stakeholder Communication

VMware

Azure Infrastructure

MS365

Microsoft Intune

Tools

VMware

Azure

MS365

Microsoft Intune

Job description

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Central London (2 days per week in office)

Are you an experienced Service Desk Manager? Are you looking for your next immediately available contract role?

My Central Government client is looking for a Service Desk Manager to act as a point of escalation for their IT Support team. You will be a technical subject matter expert and provide 3rd line support for infrastructure (including servers & networks) and software across the organization.

You will have the ability to manage service users and communicate effectively with stakeholders.

The ideal candidate will have experience working with enterprise technology including VMware, cloud solutions, Azure infrastructure (including networking, Azure AD, and VMs). A strong understanding of MS365 and Intune is also required.

This is a fantastic opportunity for an IT Service Desk Manager to join a reputable Central Government organization on a long-term contract.

The Role:

• Lead a Service Desk Team of 3
• Work with enterprise technology (VMware, Cloud solutions, Azure infrastructure, Azure AD)
• Provide 3rd Line Support
• Build stakeholder relationships

The Candidate:

• Experienced Service Desk Manager
• Willing to undertake a DBS check
• Strong understanding of MS365, Windows Operating Systems, and Microsoft Intune
• Able to act as the Technical Point of Escalation