Information Technology Service Desk Manager

JR United Kingdom; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global bank is seeking an experienced IT Governance Officer/IT Service Desk Manager for a hybrid role in London. The ideal candidate will oversee IT service desk operations, ensure compliance with standards, and manage disaster recovery processes. This role requires strong skills in governance, risk management, and vendor management, with a focus on maintaining high service quality and compliance.

Qualifications

• Proven experience in IT governance, risk management, and compliance.
• Experience with Cloud computing technology.

Responsibilities

• Manage the IT Service Desk to ensure efficient support.
• Maintain compliance with Cyber Essentials Plus and ISO27001.
• Coordinate and conduct regular disaster recovery testing.

Skills

IT governance

risk management

compliance

analytical skills

problem-solving

Job description

Information Technology Service Desk Manager, London

Client: The Curve Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

IT Governance Officer / IT Service Desk Manager

Our client is a globally recognized, successful bank providing retail and corporate financial services/products with over 10 million active customers across more than 700 locations. We are seeking an experienced IT Governance Officer for a hybrid role (3 days in-office, 2 days remote).

Key Responsibilities:

1. IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support, implement best practices, and monitor performance metrics.
2. Compliance and Governance: Maintain compliance with Cyber Essentials Plus, ISO27001, and other standards; conduct monthly controls testing; manage audit and risk remediation; ensure documentation and policies are current; oversee vendor compliance and performance.
3. Disaster Recovery and Business Continuity: Coordinate and conduct regular DR and BCP testing; ensure infrastructure resilience.

Key Skills/Experience:

• Proven experience in IT governance, risk management, and compliance.
• Experience working with auditors or in a 2nd line of defense role.
• Vendor management and SLA compliance expertise.
• Strong background in DR and BCP testing.
• Experience with Cloud computing technology.
• Service Desk management experience.
• Deep understanding of ISO27001 and relevant standards.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and projects efficiently.