Information Technology Service Desk Manager

The Curve Group; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in banking and financial services is seeking an IT Service Desk Manager to oversee governance and compliance within their IT operations. This hybrid role combines in-office and remote work, offering a dynamic environment where you can leverage your expertise in IT governance, risk management, and service desk oversight. You will play a crucial role in ensuring the organization's IT infrastructure is resilient and compliant with industry standards. If you are passionate about IT governance and looking for a challenging opportunity to make a significant impact, this role is perfect for you.

Qualifications

• Proven experience in IT governance, risk management, and compliance.
• Strong background in disaster recovery and business continuity planning.

Responsibilities

• Manage the IT Service Desk to ensure efficient support for all IT-related issues.
• Oversee compliance with Cyber Essentials Plus, ISO27001, and other standards.

Skills

IT governance

risk management

compliance

vendor management

disaster recovery

business continuity planning

cloud computing

service desk management

analytical skills

problem-solving skills

Job description

Information Technology Service Desk Manager

Direct message the job poster from The Curve Group

Executive Search, Talent Acquisition & Recruitment Outsourcing

IT Governance Officer / IT Service Desk Manager

Our Client is a globally recognised, successful bank providing world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 locations. Due to business needs, we are seeking an experienced IT Governance Officer.

This is a hybrid role with 3 days in the office and 2 days remote.

Key Responsibilities:

1. IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support for all IT-related issues. Implement best practices and continuous improvement initiatives. Provide performance MI data on tickets.
2. Compliance and Governance: Oversee compliance with Cyber Essentials Plus, ISO27001, and other standards. Conduct monthly testing, monitor audit actions, and ensure documentation and policies are current. Manage vendor compliance and performance.
3. Disaster Recovery and Business Continuity: Coordinate and execute regular DR and BCP tests. Ensure IT infrastructure resilience and recovery capabilities.

Key Skills/Experience:

• Proven experience in IT governance, risk management, and compliance.
• Experience working with auditors or in a 2nd line of defense role, assisting with audits.
• Vendor management experience, ensuring SLA compliance.
• Strong background in DR and BCP testing.
• Experience with Cloud computing technologies.
• Service Desk management experience.
• Understanding of ISO27001 and relevant standards.
• Analytical and problem-solving skills.
• Ability to manage multiple tasks and projects.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking and Financial Services