IT Service Desk Lead — Frontline Support Leader (School)

International Schools Today; Abingdon; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Radley College is seeking an IT Service Desk Lead to oversee front-line support for staff and pupils across a large campus. You will manage a small team and work as part of a close-knit IT department, reporting to the Head of IT Services.

The role combines people management and customer-focused service, with a clear, empathetic communication style and the ability to translate technical issues into accessible guidance.

Qualifications

• Experienced people manager with a customer-focused mindset.
• Ability to explain technical matters in clear, accessible terms.
• Strong interpersonal skills to engage staff and pupils.

Responsibilities

• Oversee front-line IT service desk support for staff and pupils.
• Lead a small team of two IT Service Desk colleagues.
• Collaborate with IT department to shape service standards.
• Provide guidance, troubleshooting and exceptional customer service.

Skills

Leadership

Customer service

Communication

Problem solving

People management

Job description

Radley College is seeking an IT Service Desk Lead to oversee front-line support for staff and pupils across a large campus. You will manage a small team and work as part of a close-knit IT department, reporting to the Head of IT Services.

The role combines people management and customer-focused service, with a clear, empathetic communication style and the ability to translate technical issues into accessible guidance.