IT Service Desk Lead: Elevate Frontline Tech Support

Isbi; Abingdon; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Radley College is seeking an IT Service Desk Lead to manage the frontline IT support for staff and pupils across the campus. You will lead a small team, drive service standards, and ensure timely, user-friendly assistance across all technology platforms.

The role requires a strong customer-service mindset, clear communication, and a collaborative approach with the IT department. It is an office-based, full-time position supporting a busy school environment.

Qualifications

• Experience in leading IT service desk teams.
• Strong customer-service ethos and communication skills.
• Ability to explain technical concepts clearly to staff and pupils.
• Proven track record of improving service delivery and response times.

Responsibilities

• Lead and manage the IT Service Desk team of two.
• Oversee frontline support for staff and pupils across the college.
• Ensure high standards of service delivery and customer satisfaction.
• Collaborate with Head of IT Services to shape IT support strategy.

Skills

People management

Customer service

Communication

Team leadership

Tools

IT support tools

Job description

Radley College is seeking an IT Service Desk Lead to manage the frontline IT support for staff and pupils across the campus. You will lead a small team, drive service standards, and ensure timely, user-friendly assistance across all technology platforms.

The role requires a strong customer-service mindset, clear communication, and a collaborative approach with the IT department. It is an office-based, full-time position supporting a busy school environment.