IT Service Desk/ Field Engineer

West Riding Recruitment; Wolverhampton; On-site; GBP 26,000 - 35,000; Full time

Job summary

A growing IT company in Wolverhampton is seeking an experienced IT Service Desk / Field Engineer. This role requires providing 1st and 2nd line support to clients, both remotely and on-site. Candidates should possess experience in helpdesk roles and knowledge of Windows Server and network administration. This is a great opportunity for those looking to grow with a forward-thinking company.

Qualifications

• Previous experience in helpdesk or desktop support role.
• Excellent telephone manner.
• Knowledge of Windows Server 2008/2012.
• Experience with Windows 7 & 8 desktop OS.
• Experience in managing shared folders and printers.
• Knowledge of network/firewall administration and Active Directory.

Responsibilities

• Provide 1st and 2nd line support to clients.
• Log help desk calls and resolve user issues.
• Maintain documentation and support network infrastructure.

Skills

Helpdesk support

Telephone manner

Windows Server administration

Windows 7 & 8 OS

Network sharing

Network Administration

Active Directory management

Job description

Social network you want to login/join with:

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Client:

West Riding Recruitment

Location:

Wolverhampton

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b064b4ade716

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

A growing and well-organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This role involves providing 1st and 2nd line support, both remotely and on-site, to a diverse client base. Responsibilities include logging help desk calls, resolving user issues, maintaining documentation, and supporting network infrastructure.

Essential Experience:

• Previous experience in a helpdesk or desktop support role
• Excellent telephone manner
• Knowledge of Windows Server 2008/2012 administration
• Experience with Windows 7 & 8 desktop OS
• Managing shared folders and printers in a network environment
• Knowledge of network and firewall administration, Active Directory management

This is a great opportunity for a career-minded individual seeking to grow with a forward-thinking company.