IT Service Desk Engineer: Windows & 365 Support Pro

Toolbank Ireland; Dartford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Pension Scheme with employer contrib.

Life Assurance: 6x salary

Employee Assistance Programme

Health and wellbeing app

Discounted tools and hardware

Job summary

Dormole Limited is seeking an experienced IT Service Desk Engineer to provide first and second-line IT support across Dormole and its subsidiary businesses. This hands-on role covers diagnosing incidents, fulfilling service requests, and supporting end-user devices while maintaining reliable IT services.

You will work as part of the Service Desk team, logging tickets, applying standard processes, and delivering customer-focused help.

Qualifications

• Experience in an IT Service Desk, technical support or similar end-user support role.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues in a timely and professional manner.
• Experience supporting Microsoft Windows, Microsoft 365 and end-user technology environments.
• Good working knowledge of Active Directory, Microsoft Entra ID, Intune, endpoint management and user account administration would be beneficial.

Responsibilities

• Provide first and second-line technical support for incidents, service requests and operational tasks, ensuring a high standard of customer service.
• Diagnose, troubleshoot and resolve hardware, software, application and user access issues within agreed service levels, escalating complex issues where appropriate.
• Manage assigned workloads, prioritise, update and resolve incidents and requests in line with SLA targets.
• Provision, configure, deploy and support end-user devices, software, user accounts and IT services.
• Maintain accurate ticket logging and documentation within the ITSM platform.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Tools

Windows OS

Microsoft 365

Active Directory

Intune

Azure

ITSM tools

Job description

Dormole Limited is seeking an experienced IT Service Desk Engineer to provide first and second-line IT support across Dormole and its subsidiary businesses. This hands-on role covers diagnosing incidents, fulfilling service requests, and supporting end-user devices while maintaining reliable IT services.

You will work as part of the Service Desk team, logging tickets, applying standard processes, and delivering customer-focused help.