IT Service Desk Engineer – M365, Azure & Device Management

Harbour Healthcare Limited

Stockport

Híbrido

GBP 28 000 - 42 000

Tempo integral

Há 2 dias

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Resumo da oferta

Harbour Healthcare Limited in the United Kingdom is seeking an IT Service Desk Engineer to provide 1st and 2nd line support across Microsoft 365, Intune, Azure, and networking. You will handle onboarding, account creation, permissions, device setup, and troubleshoot VPN, VLAN, firewall issues while delivering friendly, efficient service and mentoring junior staff.

The role includes contributing to small projects like laptop rollouts and Windows upgrade audits.

Qualificações

Experience in 1st/2nd line IT support.
Strong knowledge of Microsoft 365 stack and user administration.
Experience with device provisioning and onboarding processes.
Good communication and ability to mentor junior staff.

Responsabilidades

Provide 1st and 2nd line support across a wide range of technologies including Microsoft 365, Azure, Intune and networking.
Manage daily ticket queues and resolve 20+ tickets per day with high service levels.
Handle user onboarding, account creation, permissions, and device setup.
Troubleshoot VPN faults, VLAN changes, firewall queries and general networking issues.
Assist with SharePoint permissions, site creation, and guest access.
Support projects such as laptop deployments and Windows upgrade audits.
Provide training and guidance to new starters and junior team members.
Build rapport with users and maintain accurate documentation with RMM tools.