IT Service Desk Engineer

Harbour Healthcare Limited; Stockport; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Harbour Healthcare Limited in the United Kingdom is seeking an IT Service Desk Engineer to provide 1st and 2nd line support across Microsoft 365, Intune, Azure, and networking. You will handle onboarding, account creation, permissions, device setup, and troubleshoot VPN, VLAN, firewall issues while delivering friendly, efficient service and mentoring junior staff.

The role includes contributing to small projects like laptop rollouts and Windows upgrade audits.

Qualifications

• Experience in 1st/2nd line IT support.
• Strong knowledge of Microsoft 365 stack and user administration.
• Experience with device provisioning and onboarding processes.
• Good communication and ability to mentor junior staff.

Responsibilities

• Provide 1st and 2nd line support across a wide range of technologies including Microsoft 365, Azure, Intune and networking.
• Manage daily ticket queues and resolve 20+ tickets per day with high service levels.
• Handle user onboarding, account creation, permissions, and device setup.
• Troubleshoot VPN faults, VLAN changes, firewall queries and general networking issues.
• Assist with SharePoint permissions, site creation, and guest access.
• Support projects such as laptop deployments and Windows upgrade audits.
• Provide training and guidance to new starters and junior team members.
• Build rapport with users and maintain accurate documentation with RMM tools.

Tools

Microsoft 365

Intune

Azure

SharePoint

VPN

VLAN changes

Firewall

RMM tools

Job description

Job Description

As an IT Service Desk Engineer, you will play a key role in delivering high-quality technical support across a broad range of technologies, with a strong focus on Microsoft 365, Intune, Azure, and modern device management. You will act as a trusted point of contact for users, providing clear, friendly, and effective support while ensuring issues are resolved efficiently and to a high standard.

You will handle a wide variety of technical tasks, from day-to-day troubleshooting and user administration through to more advanced work such as networking queries, SharePoint administration, and device deployments. With experience supporting both internal teams and external clients, you will bring a calm, people focused approach to problem solving and maintain strong working relationships with colleagues, vendors, and customers.

The role also involves contributing to small-scale projects, such as laptop rollout programmes, Windows upgrade audits, and improvements to internal processes. You will have opportunities to mentor junior team members, share knowledge, and help shape best practice within the service desk.

Key Responsibilities

• Provide 1st and 2nd line support across a wide range of technologies, including Microsoft 365, Azure, Intune, and networking.
• Manage daily ticket queues, resolving 20+ tickets per day while maintaining excellent service levels.
• Handle user onboarding, account creation, permissions, and device setup.
• Troubleshoot complex issues including VPN faults, VLAN changes, Firewall queries, and general networking problems.
• Act as a point of contact for SharePoint queries, including permissions, site creation, and guest access.
• Support project work such as laptop deployments, Windows upgrade audits, and hardware builds.
• Provide training and guidance to new starters and junior team members.
• Build strong rapport with users, ensuring they feel supported and understood.
• Maintain accurate documentation and asset records using RMM tools.

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