IT Service Desk Engineer (L1–L2) – Hybrid Support

Alexander Dennis; Larbert; Vor Ort; GBP 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Zusammenfassung

Alexander Dennis in Larbert is seeking a Principal IT Service Desk Engineer on a 12-month fixed-term contract. You will provide first and second-line IT support across end-user devices, Microsoft technologies, account administration and mobile devices, while contributing to deployments and service improvements.

The role emphasizes strong customer service, troubleshooting, documentation and effective teamwork within an IT Service Delivery team.

Qualifikationen

• Experience supporting Windows 11 devices in an enterprise environment.
• Microsoft 365 administration and support.
• Active Directory and Microsoft Entra ID administration.
• Support for hybrid-joined endpoint devices.
• Device build, configuration and deployment of laptops, desktops and mobiles.
• Android provisioning and support.
• Device refresh and lifecycle management.
• VPN, wireless and network connectivity troubleshooting.
• Diagnosing a broad range of hardware/software faults.
• Maintaining accurate technical documentation and ticket records.

Aufgaben

• Provide first and second-line technical support to users across the business.
• Diagnose and resolve hardware, software and end-user computing issues.
• Manage incidents and service requests through Hornbill ITSM.
• Support Microsoft 365 applications and services.
• Administer and support Active Directory and Microsoft Entra ID accounts.
• Support Windows 11 devices and hybrid-joined environments.
• Build, configure and deploy laptops, desktops, workstations and peripherals.
• Provision, configure and support Android mobile devices.
• Joiner/mover/leaver activities incl. device provisioning and equipment allocation.
• Lifecycle management and device refresh activities.
• Troubleshoot VPN/remote access and general network connectivity issues.
• Maintain ticket updates, documentation and asset records.
• Assist with deployments, software rollouts, service improvements and small projects.

Kenntnisse

Windows 11

Microsoft 365 administration

Active Directory

Entra ID administration

End-user devices

VPN troubleshooting

IT Service Management

Hornbill

Troubleshooting

Documentation

Tools

Hornbill ITSM

Jobbeschreibung

Alexander Dennis in Larbert is seeking a Principal IT Service Desk Engineer on a 12-month fixed-term contract. You will provide first and second-line IT support across end-user devices, Microsoft technologies, account administration and mobile devices, while contributing to deployments and service improvements.

The role emphasizes strong customer service, troubleshooting, documentation and effective teamwork within an IT Service Delivery team.