IT Service Desk Engineer – Frontline Support & SLA Champion

Vernacare International Limited

Worksop

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Life Insurance

25 Days Annual Leave

Enhanced Sick Pay

EV & Cycle to Work

Employee Assistance Programme

Mental Health First Aiders

Refer a Friend Scheme

Company Pension Scheme

Quarterly Impact Awards

Manager Recognition Awards

Job summary

Vernacare International Limited in Worksop is seeking an IT Service Desk Engineer to join our facilities team. This front-line role provides IT support across the business, on-site and remotely, and aims to meet SLA targets while delivering excellent customer service.

You will support Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune alongside Active Directory and Azure AD queries. A minimum of 12 months' experience and a valid UK driving licence are required.

Qualifications

12 months’ experience supporting IT endpoints and networks.
Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems.
Ability to build strong relationships and work collaboratively.
Full UK driving licence and own transport.
Experience producing and updating IT documentation.

Responsibilities

Deliver excellent customer service via phone, email, and in person.
Respond to and resolve incidents and service requests within SLA targets.
Take ownership of user issues and ensure proactive communication.
Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune.
Assist with Active Directory and Azure AD queries.
Manage onboarding processes for new starters and IT housekeeping tasks.
Document solutions and contribute to process improvements.
Participate in training and continuous development opportunities.