IT Service Desk Engineer (Worksop)

Vernacare International Limited; Worksop; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Life Insurance

25 Days Annual Leave

Enhanced Sick Pay

EV & Cycle to Work

Employee Assistance Programme

Mental Health First Aiders

Refer a Friend Scheme

Company Pension Scheme

Quarterly Impact Awards

Manager Recognition Awards

Job summary

Vernacare International Limited in Worksop is seeking an IT Service Desk Engineer to join our facilities team. This front-line role provides IT support across the business, on-site and remotely, and aims to meet SLA targets while delivering excellent customer service.

You will support Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune alongside Active Directory and Azure AD queries. A minimum of 12 months' experience and a valid UK driving licence are required.

Qualifications

• 12 months’ experience supporting IT endpoints and networks.
• Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems.
• Ability to build strong relationships and work collaboratively.
• Full UK driving licence and own transport.
• Experience producing and updating IT documentation.

Responsibilities

• Deliver excellent customer service via phone, email, and in person.
• Respond to and resolve incidents and service requests within SLA targets.
• Take ownership of user issues and ensure proactive communication.
• Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune.
• Assist with Active Directory and Azure AD queries.
• Manage onboarding processes for new starters and IT housekeeping tasks.
• Document solutions and contribute to process improvements.
• Participate in training and continuous development opportunities.

Skills

Customer service

IT support

Windows administration

Microsoft 365

Intune

Active Directory

Ticketing systems

Tools

Jira

FreshService

Zendesk

SharePoint Online

Teams

Azure AD

Job description

Location: Worksop, UK (with occasional travel to other company offices)
Division: VCI Ltd
Reports to: IT Service Desk Manager

About Vernacare

At Vernacare, we deliver innovative healthcare solutions that protect patient dignity and support professionals worldwide. Our commitment to sustainability and excellence drives everything we do. Join us and be part of a team that values collaboration, continuous improvement, and exceptional customer service.

The Role

We are looking for an IT Service Desk Engineer to join our dynamic team at our Worksop facility. This is a front-line role providing IT support across the business, ensuring the day-to-day effectiveness of IT services and meeting SLA targets. You’ll work closely with colleagues and managers to deliver high-quality IT support both on-site and remotely.

Key Responsibilities:

• Deliver excellent customer service via phone, email, and in person
• Respond to and resolve incidents and service requests within SLA targets
• Take ownership of user issues and ensure proactive communication
• Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune
• Assist with Active Directory and Azure AD queries
• Manage onboarding processes for new starters and IT housekeeping tasks
• Document solutions and contribute to process improvements
• Participate in training and continuous development opportunities

About You

• Excellent communication and customer service skills
• Minimum 12 months’ experience supporting IT endpoints and networks
• Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems (e.g., Jira, FreshService, Zendesk)
• Ability to build strong relationships and work collaboratively
• Full UK driving licence and own transport
• Experience producing and updating IT documentation

Why Join Vernacare?

We offer a competitive benefits package designed to support your wellbeing and reward your contributions:

• Life Insurance – 4x salary
• 25 Days Annual Leave + Bank Holidays
• Enhanced Sick Pay Scheme
• EV & Cycle to Work Salary Sacrifice Schemes
• Employee Assistance Programme – includes 24/7 GP access
• Mental Health First Aiders
• Refer a Friend Scheme – up to £1,000
• Company Pension Scheme
• Quarterly Impact Awards – up to £2,500
• Manager Recognition Awards

Be the driving force behind Vernacare and work with a company committed to sustainability and innovation.

Ready to take the next step in your IT career?

Apply now and help us deliver world-class IT support across Vernacare.