First-Line IT Support Engineer: Flexible On-Call

East and North Hertfordshire NHS Trust (Enherts-TR); United Kingdom; Remote; GBP 28,000 - 31,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a 1st Line Support Engineer for the Digital Operations service desk in Stevenage. The role supports IT users with first-line diagnostics and guidance, prioritising tickets and routing complex issues to IT staff to ensure timely resolution.

The position is permanent, full-time (37.5 hours) and sits in the NHS AfC Band 4 framework. A strong grounding in service desk operations and Windows/Office tools will help you excel in this busy

Qualifications

• Experience in IT support or service desk environments.
• Proficiency with Windows 11 and Office 365.
• Ability to prioritise and triage calls and work under pressure.

Responsibilities

• Provide first line diagnostic support and guidance to users.
• Maintain accurate incident records and service desk metrics.
• Participate in on-call rota and on-site cover as required.

Skills

IT support

First line support

Telephone triage

Customer service

Communication

Education

A level passes / BTEC or equivalent

ITIL Knowledge

Service Desk Training

Tools

Windows 11

Office 365

Service desk software

Job description

East and North Hertfordshire Teaching NHS Trust is seeking a 1st Line Support Engineer for the Digital Operations service desk in Stevenage. The role supports IT users with first-line diagnostics and guidance, prioritising tickets and routing complex issues to IT staff to ensure timely resolution.

The position is permanent, full-time (37.5 hours) and sits in the NHS AfC Band 4 framework. A strong grounding in service desk operations and Windows/Office tools will help you excel in this busy