IT Service Desk Engineer — 365, Azure & Device Deployments

Harbour Healthcare; Stockport; On-site; GBP 30,000 - 38,000; Full time

Job summary

Harbour Healthcare is hiring an IT Service Desk Engineer to deliver high-quality support across Microsoft 365, Intune, Azure, and modern device management. You will resolve issues, onboard users, and assist with SharePoint and network-related tasks.

You will mentor juniors, contribute to project work like laptop rollouts, and help shape service desk best practices within a user-focused team.

Qualifications

• Experience delivering 1st/2nd line IT support is preferred.
• Familiarity with Microsoft 365 admin tasks.
• Ability to document and explain technical information clearly.

Responsibilities

• Provide 1st/2nd line support across a wide range of tech, incl. M365/Azure/Intune.
• Manage daily ticket queues, handling 20+ tickets per day.
• Handle user onboarding, accounts, permissions, and device setup.
• Troubleshoot VPN faults, VLAN changes, firewall queries, and networking issues.
• Be point of contact for SharePoint queries incl. permissions and site creation.
• Support laptop deployments, Windows upgrade audits, and hardware builds.
• Provide training and guidance to new starters and juniors.
• Build rapport with users, ensuring they feel supported.
• Maintain documentation and asset records using RMM tools.

Skills

Microsoft 365

Intune

Azure

Device management

Networking

SharePoint

VPN

VLAN

Firewall

User onboarding

Documentation

Tools

RMM tools

SharePoint Admin

Job description

Harbour Healthcare is hiring an IT Service Desk Engineer to deliver high-quality support across Microsoft 365, Intune, Azure, and modern device management. You will resolve issues, onboard users, and assist with SharePoint and network-related tasks.

You will mentor juniors, contribute to project work like laptop rollouts, and help shape service desk best practices within a user-focused team.