IT Service Desk Engineer

Places for People; Samlesbury; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Excellent holiday package - up to 35 d

Cashback plan for healthcare costs

Job summary

Places for People in the UK is seeking a Service Desk professional to provide first-line IT support to end users, resolve incidents, and maintain documentation.

Reporting to the Service Desk Manager, you will work across stakeholders, follow security protocols, and contribute to continuous improvement while working 8-5 shifts. This role offers a competitive salary, pension, generous leave, and development opportunities within a supportive, inclusive environment.

Qualifications

• Experience of performing a Service Desk role.
• Knowledge of MS Products including O365.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory.
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

Responsibilities

• Provide technical support to end users and resolve IT issues.
• Liaise with stakeholders across the wider business via phone, online or face to face.
• Adhere to policies, procedures and security protocols to protect data.
• Maintain accurate incident documentation to facilitate problem solving and knowledge sharing.

Skills

Service Desk experience

O365 knowledge

Excellent communication

Stakeholder liaison

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Microsoft Entra ID

Active Directory

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. We're ?looking for?Colleagues who bring energy,? curiosity ?and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our? Communities ?and each other. Experience matters, but? it's ?only part of the story. If you share our values and want to build a career where your work has real impact,? we'd ?love to hear from you.

More about the team

The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves the customer experience. This is an exciting time to join a growing business function and join an area which is responsible for the continually improving the delivery of IT services and performance.

More about your role

Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. You?will possess a positive attitude and be comfortable liaising with stakeholders across the wider business. This will be done over the phone, online or face to face. You will also adhere to policies and procedures as well as security protocols to ensure compliance and protect sensitive data. In addition, you will accurately maintain documentation of incidents and solutions to facilitate efficient problem solving and knowledge sharing. The working shifts are for this role are either, 8am to 4pm or 9am to 5pm,? At Places for People, are we committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have a proven track record of working in a Service Desk role. You will be comfortable dealing with stakeholders at varying levels of experience and be able to resolve issues in a timely and efficient manner.

Experience & Skills

• Experience of performing a Service Desk role
• Knowledge of MS Products including O365
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders

The benefits

We know rewarding work deserves rewarding benefits.? That's ?why, alongside a competitive salary,? you'll ?have access to a package designed to support you at work and beyond. You'll ?receive:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much?more?

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.