Housing and Wellbeing Coordinator

Places for People; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up

35 days annual leave

Healthcare cashback

Bonus scheme

Training and development

Shop discounts

Job summary

Places for People is hiring to support safe, vibrant living for residents and to manage rent-related queries. The role emphasizes community engagement, benefits guidance, arrears reduction, and adherence to safeguarding standards.

The successful candidate will have housing management experience, strong MS Office skills, and the ability to work both collaboratively and independently within a supportive team.

Qualifications

• Experience/knowledge of housing management, social care and/or wellbeing of Retirement living services.
• Good computer skills with Microsoft Office applications (Word, Excel, PowerPoint).
• Effective written and verbal communication with customers and colleagues.
• Strong teamwork and the ability to work on own initiative; some lone working.
• Awareness of Health & Safety.
• Experience of managing anti-social behaviour and challenging situations.

Responsibilities

• Engage with residents to promote safe, secure independent living and reduce isolation.
• Provide advice on rent and service charges, assist with benefits claims and support financial needs.
• Work with Places for People income recovery team to reduce rent arrears.
• Complete compliance checks throughout the building.
• This post requires a satisfactory enhanced DBS disclosure.
• Download the job profile on the website for more information.

Skills

Housing management experience

Social care awareness

Communication skills

Teamwork and initiative

Health & Safety awareness

Anti-social behaviour handling

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At Places for People, we hire People, not numbers! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

We are recruiting for 2 vacancies.

More about your role

• You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation.
• Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs.
• You will work with the internal Places for People income recovery team to reduce rent arrears.
• You will also be completing compliance checks throughout the building.
• This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service.
• For more information, please download our job profile available on our website.

More about you

• It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services.
• You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.
• Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required.
• It is important that you have a good mix of ‘team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working.
• You will also have an awareness of Health & Safety.
• The ideal applicant will have experience of managing anti-social behaviour and challenging situations.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

• Competitive salary, with a salary review yearly?
• Pension with matched contributions up to 7%?
• Excellent holiday package - 35 days annual leave with the option to buy or sell leave?
• Cashback plan for healthcare costs - up to £500 saving per year?
• A bonus scheme for all colleagues at 2%?
• Training and development?
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.