IT Service Desk Engineer

Charles Tyrwhitt; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic IT team at a forward-thinking company, where you'll be the friendly face of IT as an IT Service Desk Engineer. This role offers a unique opportunity to support retail, head office, distribution, and contact center operations. You'll engage in problem-solving, providing 1st and 2nd line support while managing service desk calls with a focus on first-time resolution. With a competitive salary and an excellent bonus scheme, you will thrive in an entrepreneurial environment that encourages innovation and collaboration. Enjoy a fun culture with exciting events and a commitment to sustainability and charity, making a real impact in your role.

Benefits

Staff Discount

Competitive salary

Bonus scheme

Hybrid working policy

Fun company events

Sustainability initiatives

Qualifications

• Experience in a busy customer service environment is essential.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide 1st and 2nd line support to all colleagues.
• Log, monitor, and update all service desk calls for resolution.

Skills

Windows operating systems

Citrix XenApp

Microsoft 365

PowerShell

Group Policies

Microsoft Endpoint Configuration Manager

Retail POS systems

DHCP/DNS

Job description

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

This time, we’re on the lookout for an IT Service Desk Engineer who will be working with Rich from our IT team.

What you will be doing

Join our dynamic IT Team at Charles Tyrwhitt, where you'll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. You'll log, monitor, and update all service desk calls, aiming for first-time resolution whenever possible. You'll identify repeating issues and find the root cause, becoming more than just a call-taker but a problem solver up to the second line.

What we are looking for

The IT Service Desk Engineer role specifically requires someone who has a strong sense of trust and accountability, with experience in a busy customer service environment. You’ll be a natural problem solver with the ability to work independently or as part of a team, manage your workload, take ownership, and prioritize tasks.

From a technical standpoint, here’s a list of some of the key things you’ll be working with/on:

• Windows operating systems
• Citrix XenApp
• Microsoft 365 (Office, Teams, Exchange, BI)
• PowerShell
• Group Policies
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Retail POS systems
• DHCP/DNS and other basic network protocols

What you can expect from us:

• Competitive salary and excellent bonus scheme
• A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
• Our hybrid working policy means we work from the office 3-4 days per week
• We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
• At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in.

Who we are

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.