2nd Line Support Engineer

Harvey Nash; Lichfield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working after probation

Job summary

Harvey Nash is seeking an experienced IT Support Engineer (2nd Line) for our West Midlands MSP client. You will deliver Level 2 support to a diverse client base, resolving incidents promptly and ensuring secure, productive systems.

During probation you will work onsite five days a week, then transition to a hybrid pattern. The role provides exposure to Microsoft technologies, clear career progression, training, and a collaborative team culture.

Qualifications

• Minimum 3 years' experience in an IT Support / Help Desk position.
• Strong customer service and communication skills.
• A proactive mindset with a genuine desire to learn and progress.

Responsibilities

• Provide high-quality Level 2 IT support to a diverse client base and ensure prompt resolutions.
• Keep client environments secure, productive, and running smoothly.
• Work with Microsoft technologies and infrastructure and take ownership of issues.

Skills

Active Directory

Group Policy

Exchange 2010/2013

Microsoft 365

Windows Server 2008-2012

Networking fundamentals

VPN

Wired/Wireless Networking

Application Support

Job description

Working Pattern:

5 Days Onsite During Probation then hybrid

Join an MSP That Invests in Your Career

Are you an experienced IT Support Engineer looking for more than just another support role?

My client is a well-established and growing Managed Service Provider (MSP) that genuinely invests in its people. If you're looking for clear career progression, exposure to a wide range of technologies, and the opportunity to develop your technical skills in a supportive environment, this could be the perfect next step.

As a 2nd Line Engineer, you'll work closely with a diverse client base, delivering exceptional Level 2nd level support while gaining hands‑on experience across modern Microsoft technologies and infrastructure.

The Role

You'll be responsible for providing high-quality technical support, ensuring clients receive prompt resolutions that keep their businesses secure, productive, and running smoothly.

You'll be based in the West Midlands office fiive days a week during your probation period, giving you the opportunity to immerse yourself in the team and business.

Following successful completion of probation, you'll transition to a hybrid working pattern, offering greater flexibility while remaining an integral part of the team.

Working alongside experienced technical professionals, you'll have the opportunity to broaden your skillset, take ownership of issues, and progress your career within a business that promotes from within.

What We're Looking For

• Minimum 3 years' experience in an IT Support / Help Desk position
• Strong customer service and communication skills
• A proactive mindset with a genuine desire to learn and progress

Technical Experience

• Active Directory
• Group Policy
• Microsoft Exchange 2010 & 2013
• Microsoft Office 2007 / 2010 / 2013 / 2016
• Microsoft 365
• Windows Server 2008 / 2008 R2 / 2012
• Backup solutions and storage technologies
• Networking fundamentals including:
• TCP/IP
• DHCP
• DNS
• IP Addressing
• VPN
• Switching & Routing
• Wired & Wireless Networking
• Application Support

Why Join?

• Clear career progression within a growing MSP
• Hybrid working after successful probation
• Exposure to a wide variety of technologies and client environments
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Excellent opportunity to build your career with a business that values and develops its people

If you're looking for an opportunity where your career can genuinely progress and you want to be part of an ambitious MSP with a fantastic culture, I'd love to hear from you.