On-Site IT Service Desk Analyst (Leeds) – Rotating Shifts

interactive investor; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Group Personal Pension Plan

Life Assurance

Private Medical Insurance

Staff Discounts

Personal & Well-being Fund

Retail Discounts

Voluntary Flexible Benefits

Job summary

A financial services provider in Leeds is seeking an IT Service Desk Analyst to join their team. The role involves managing user incidents and requests, ensuring prompt resolution while adhering to service standards. Candidates should have a minimum of 3 years' experience in a similar environment, strong customer service skills, and familiarity with Microsoft products. Benefits include a pension plan, private medical insurance, and staff discounts. This is a full-time role with early and late shifts on a rota basis.

Qualifications

• Minimum 3 years experience in a busy IT Service Desk environment.
• Strong verbal and written communication skills.
• Technical understanding of IT within an enterprise.

Responsibilities

• Manage and resolve inbound incidents and requests.
• Document actions taken on service requests accurately.
• Ensure high customer service standards are maintained.

Skills

IT Service Desk experience

Customer service skills

Technical troubleshooting

Communication skills

Experience with Microsoft products

Education

Recognised IT qualifications

Certifications such as MSCP and ITIL

Tools

ITSM tool

Microsoft Office 365

Windows 11

Job description

A financial services provider in Leeds is seeking an IT Service Desk Analyst to join their team. The role involves managing user incidents and requests, ensuring prompt resolution while adhering to service standards. Candidates should have a minimum of 3 years' experience in a similar environment, strong customer service skills, and familiarity with Microsoft products. Benefits include a pension plan, private medical insurance, and staff discounts. This is a full-time role with early and late shifts on a rota basis.